Infrastructure Engineer (macOS)

• Take technical ownership of the macOS environment, designing and delivering solutions across end-user devices.
• Manage and enhance macOS devices using Jamf Pro and wider mobile device management tooling.
• Work closely with Technical Architects, Principal Engineers and other infrastructure specialists to develop the end-user computing platform.
• Act as a technical escalation point for live services, investigating complex issues and carrying out root cause analysis.
• Produce clear technical design, build and infrastructure documentation for macOS solutions.
• Support Windows and mobile environments where required, helping wider engineering and first-line support teams resolve technical challenges.
• Maintain and continuously improve device platforms, including monitoring, alerting and preventative maintenance.
• Deliver controlled infrastructure changes while following established change management processes.
• Share technical knowledge across the team and contribute to a collaborative, multi-disciplinary engineering environment., * Work on digital infrastructure supporting high-profile services used across UK government.
• Play a key role in shaping and improving a large-scale macOS and end-user computing environment.
• Collaborate with experienced Architects, Principal Engineers and multidisciplinary technology teams.
• Build your expertise across macOS, Windows, mobile and modern device-management technologies.
• Join a major digital transformation programme where your technical decisions can have genuine nationwide impact.
• Choice of several UK office locations, including London, Manchester, Bristol, Glasgow, Newcastle, York and Norwich.

Big plans. Big impact. Ready to be part of it?

• Strong commercial experience managing and administering macOS environments at scale.
• Hands-on expertise with Jamf Pro for macOS device management.
• Good knowledge of Windows environments, including Active Directory, SCCM and Group Policy.
• Experience managing mobile devices using platforms such as Workspace ONE / AirWatch.
• Strong troubleshooting and problem-solving skills, particularly across complex infrastructure environments.
• Understanding of technical security and how security requirements influence end-user device design and operation.
• Experience supporting infrastructure services across a large user base.
• Knowledge of infrastructure monitoring, alerting and preventative maintenance.
• Experience delivering planned infrastructure changes within formal change control processes.
• Comfortable collaborating across technical teams and sharing knowledge with other engineers.
• SC security clearance is required for the role.