WMS Support Analyst

We’re supporting a leading UK cycling business in Milton Keynes who are looking for an IT WMS Support Analyst to join their team.

This is a great opportunity for someone who understands both warehouse operations and technology, and wants to play a key role in supporting and improving critical Warehouse Management Systems.

What you’ll be doing

• Providing day-to-day support for WMS queries and issues
• Working closely with warehouse and operations teams to understand requirements and improve processes
• Testing and implementing new processes and third-party system interfaces
• Supporting system updates and upgrades
• Creating process documentation and user guides
• Working with WMS users to develop practical, supportable solutions
• Supporting other business applications where required
• Training users on systems and business processes
• Providing occasional out-of-hours support for system changes and critical issues

• Experience working with a WMS or ERP system
• Previous experience or strong understanding of warehouse operations
• Excellent communication and customer service skills
• ODBC reporting within Excel
• iReports
• Warehouse automation
• Oracle APEX
• PowerShell or another scripting language

We’re particularly interested in people who have hands-on WMS experience and understand the realities of a warehouse environment, with the technical ability and curiosity to troubleshoot and improve systems.