IT Support Analyst

We are looking for an IT Support Analyst to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office., * Act as the first point of contact for IT support requests.

• Manage incidents and requests through the service desk system.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows laptops and mobile devices (iOS and Android).
• Provision and configure new user accounts, devices and access.
• Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
• Support office technology including meeting rooms, printers and AV equipment.
• Assist with IT projects and rollouts.
• Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
• Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.

• Strong customer service and communication skills (user-facing role).
• Microsoft 365 administration and troubleshooting experience.
• Entra/AD experience
• Intune-managed device support (laptops and mobiles).
• Ability to work independently and own tickets through to resolution.
• Excellent troubleshooting and analytical skills.
• Comfortable supporting both in-office and remote users.
• Ability to communicate technical information to non-technical users.
• MFA (Microsoft Authenticator)
• SharePoint administration
• Cyber security awareness, * Curious, commercially minded, and eager to learn.
• Comfortable working with data and structured problem-solving.
• Confident engaging with stakeholders and contributing to team delivery.
• Motivated by real outcomes and hands-on impact.
• Excited to grow with a fast-expanding global consultancy.

• Competitive compensation and generous PTO
• Flexible hybrid working
• Exposure to a wide variety of clients and industries
• Global opportunities and great office locations
• A strong, people-centred company culture

You will benefit from continuous training and development, clear career progression, and exposure to a wide range of clients and industries. As a fast-expanding global company, Proxima offers meaningful opportunities to shape both your career and the future of the firm.