Technology Specialist

• Provide desktop support services for an office of approximately 250 end users in a central office and satellite locations.
• Provide installation and monitoring support (e.g., set up new computers and handle the movement of computers within the office).
• Track asset inventory of computers and peripherals.
• Troubleshoot and resolve user software, hardware, and network problems.
• Maintain and deliver monthly reports by pulling data from designated sources.

Responsibilities and Essential Functions:

“The following duties represent performance expectations; however, the list below is not ranked in order of importance.”

• Manage and maintain user accounts.
• Track support tickets submitted to the Help Desk in an automated ticketing system.
• Uphold Board policies and follow administrative guidelines and procedures.
• Promote a favorable image of the service center.
• Promote the proper use and care of school property.
• Respect personal privacy. Maintain the confidentiality of privileged information.
• Participate in staff meetings and other meetings as assigned.
• Accept personal responsibility for decisions and conduct.
• Strive to develop rapport and serve as a positive role model for others.
• Perform other specific job-related duties as directed by the Superintendent or his/her designee.

Working Conditions:

Exposure to the following situations may range from remote to frequent based on circumstances and factors that may not be predictable.

• Duties may require bending, crouching, kneeling, reaching, and standing.
• Duties may require lifting, carrying, and moving work-related supplies/equipment.
• Duties may require operating and/or riding in a vehicle.
• Duties may require traveling to meetings and work assignments.
• Duties may require using a computer keyboard and monitor.
• Duties may require working extended hours.
• Duties may require working under time constraints to meet deadlines.
• Potential for exposure to adverse weather conditions and temperature extremes.
• Potential for exposure to blood-borne pathogens and communicable diseases.
• Potential for interaction with aggressive, disruptive, and/or unruly individuals.

Performance Evaluations:

Job performance is evaluated according to the policy provisions adopted by the Governing Board of the EDUCATIONAL SERVICE CENTER OF CENTRAL OHIO.

Conduct:

Each staff member shall remain free of any alcohol or non-prescribed controlled substance and abuse of any prescribed controlled substance in the workplace throughout his/her employment in the Agency.

Terms of Employment:

Each staff member shall be a role model for students to conduct themselves as citizens and responsible, intelligent human beings. Each staff member has a legal responsibility to help instill in students the belief in and practice of ethical principles and democratic values.

The employees are responsible for maintaining proper certification/licensure and initiating the renewal process in sufficient time to receive the updated certificate/license before the present certificate/license expires.

• Associate Degree or equivalent work experience with both hardware and software programs.
• Working knowledge and usage of Microsoft Office Suite programs.
• Ability to troubleshoot technology issues.
• Strong communication and interpersonal relationship skills.
• Documentation of a clear criminal record in compliance with state statute.
• Complies with drug-free workplace rules and Board policies.

Note: This assignment may require a valid driver’s license and access/availability of a reliable vehicle. Employees must meet all prerequisites and ongoing qualifications to be covered by the service center’s insurance carrier.