Salesforce Architect/Lead - INTL India

when system is down, will need to be available beyond work hours

• Responds 1-2 tickets, 5-10 changes with 1-2 day resolution time

• Analyze/root cause analysis of urgent tickets

• Engaged in project based activities - enhancements of backlog

• **customizations are minimal; build objects, triggers, forms, 3rd party plug-ins, batch processes, SOQL - query data/objects

Lead:

70% Support/Architect - design/provide end to end solutions

30% Leadership - who works on what/internal task assignment

• Serve as the technical lead for Salesforce development and support activities, overseeing a backlog of enhancements, integrations, and production support requests.

• Provide technical leadership and solution guidance for Salesforce initiatives, partnering closely with Solution Architects, business stakeholders, and development teams.

• Evaluate new business requirements and design end-to-end Salesforce solutions that align with enterprise architecture standards.

• Lead triage efforts for production issues and critical system outages, ensuring timely resolution of high-priority incidents.

• Manage and prioritize incoming support tickets, assigning work across the development team and tracking progress through completion.

• Oversee existing Salesforce codebases and integrations with platforms including Sterling, Informatica, and other enterprise systems.

• Mentor developers and promote best practices around coding standards, security, scalability, integrations, and release management.

• Facilitate technical discussions with business partners, offering recommendations, architecture guidance, and solution alternatives.

• Drive enhancement projects such as automation improvements, custom development, integrations, batch processes, and Salesforce platform optimization.

• Support ongoing modernization initiatives and evaluate emerging Salesforce capabilities, including Agentforce and Field Service (preferred).

10+ years of experience for the Lead/Architect

o For lead/architect: 2+ end-to-end Sales Cloud implementations.

• Strong in Apex, LWC, SOQL/SOSL, and Lightning App Builder.

• Proficient with Flows (record-triggered & screen) and Approval Processes.

• Solid data migration experience (Bulk API/Data Loader, External IDs, parent-child load ordering, reconciliation).

• Integration skills: REST/SOAP, JSON/XML, Named Credentials, OAuth 2.0/JWT, callout testing, and error handling.

• DevOps: SFDX, Git branching, CI/CD pipelines, release management across sandboxes.

• Strong grasp of governor limits, FLS/CRUD enforcement, and performance patterns. * * Experience Cloud site development (LWR/Aura templates), login/registration flows, and content exposure patterns.

• Email-to-Case / Web-to-Case, Live Chat/Omni-Channel basics.

• Platform Events, Async patterns (Batch/Queueable/Schedulable).

• Exposure to middleware (e.g., MuleSoft) or ETL tools for data transformation.

• Monitoring & logging practices; familiarity with Event Monitoring.

• Certifications:

• Salesforce Platform Developer I, Sales Cloud Consultant, Admin, App Builder