Helpdesk Engineer

• Provide remote technical support for incidents and service requests.
• Troubleshoot and resolve issues across Microsoft 365, Windows environments, networking, cloud services, and business applications.
• Take ownership of support tickets from initial diagnosis through to resolution.
• Escalate complex issues where specialist support is required.
• Maintain regular communication with customers and provide meaningful updates throughout the support process.
• Accurately prioritise, manage, and document support requests.
• Assist with on-site visits, installations, and project work when required.
• Create and maintain technical documentation and knowledge base articles.
• Identify recurring issues and opportunities for service improvement.
• Support cyber security best practices and assist with security-related initiatives.
• Contribute to team objectives and help drive continuous improvement across the service desk.

This is an excellent opportunity for someone with previous IT support experience (1st line) who enjoys solving technical problems, building relationships with customers, and working with a wide range of technologies., * Previous experience within an IT Support, Helpdesk, Service Desk, or MSP environment.

• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft 365 environments.
• Good understanding of Windows desktop operating systems.
• Excellent communication and customer service skills.
• Ability to prioritise workload and manage competing demands effectively.
• A positive, proactive attitude with a strong sense of ownership.
• Full UK driving licence.

Desirable

• Microsoft Intune experience.
• Knowledge of Microsoft Entra ID.
• Backup and disaster recovery experience.
• Basic networking knowledge.
• Experience with cyber security tools and best practices.
• PowerShell or automation experience.
• Microsoft certifications.

• Quarterly performance/profit-sharing bonus scheme.
• Pension scheme.
• 30 days holiday including bank holidays, plus two personal days and additional time off during the Christmas closure period.
• In-house training and support towards Microsoft certifications.
• Hybrid working opportunities following probation (performance and experience dependant)
• Free on-site parking.
• Monthly team lunches and regular social events.
• Complimentary refreshments, breakfast items, and snacks.
• Friendly, supportive, and collaborative workplace culture.

Juno People Solutions is exclusively partnering with a growing and highly respected MSP that delivers IT support, cyber security, cloud solutions, Microsoft 365 services, and strategic technology advice to businesses across the UK.