Technical Support Engineer

Once you’re up to speed, you’ll be out on client sites up to four days a week across the Northwest. The rest of the time you’re on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.

Day to day:

• 2nd line support tickets - proper ones, not a never-ending Level 1 queue
• IMACs across client sites - installs, moves, changes
• Infrastructure projects you’ll actually see through from start to finish
• ITSM system management and keeping documentation sharp
• Mentoring newer team members as you grow into the role

Tech you’ll work with:

• Microsoft 365 and Azure (core daily tools)
• Sophos endpoint and firewalls
• JAMF and Intune MDM
• Ruckus Wireless
• VOIP
• Windows Server

• 2-3 years in a genuine 2nd line support role
• Hands-on M365, Azure, and Active Directory experience - non-negotiable
• An MSP background OR experience as the solo or small-team IT person in a busy company - if you’ve had to handle everything yourself and make the calls, you’ll fit right in here
• Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
• Full UK driving licence - you’ll be out on-site regularly
• Windows Server, networking, and standard infrastructure experience
• Someone who takes ownership of problems and sees them through

Nice to have:

• Education sector experience (schools, colleges, or multi-academy trusts)
• Microsoft, CompTIA, or Cisco certifications
• Cyber security or cloud project experience

• Private medical insurance (BUPA) - including pre-existing conditions, with option to add family
• Death in service - 12 months salary
• 21 days holiday + bank holidays + birthday off + 1 extra day per year of service (up to 25)
• All certifications paid for - exams, courses, prep materials
• Microsoft On-Demand Learning Library - unlimited access
• Dedicated study time built into your schedule - not squeezed into evenings
• Salary increases linked to certifications you achieve
• Free parking at the new office

The culture bit - and it matters

You know that thing where you’re stuck on something and everyone’s too busy to help? Doesn’t happen here. Asking questions is encouraged - it’s how the team works.

People stay because they want to. Some have been here 20+ years. That tells you something.

Six months in, you’ll be:

• Handling most Level 2 tickets solo
• Confident on client sites
• Contributing to the knowledge base
• Working to SLAs without a second thought
• Making progress on your certs
• Mentoring newer team members
• And feeling like you’re actually growing

This role is being handled exclusively by our talent partner, Helen Wingrove-Sanders at HFBAC. #J-18808-Ljbffr

abtec Managed IT has been doing this for 30 years. We’re a Microsoft Gold Partner. We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest.

Our clients stay. Our team stays. Some of the team have been here 20+ years.

When you show up on-site, people are genuinely pleased to see you. That’s not a happy coincidence - it’s how we’ve built this.