Principal Solutions Architect - Ccaas

Experteer Overview In this role you guide Sprinklr’s most strategic enterprise engagements, setting architectural direction at scale.You serve as a senior technical authority across AI-driven customer engagement initiatives and influence product direction through deep customer insight.You’ll own end-to-end transformation programs and establish enterprise standards for AI, data, CCaaS, and omnichannel architectures.You’ll also mentor other architects and represent Sprinklr as a thought leader in AI-powered CX.Compensaciones / Beneficios * Act as trusted executive advisor to large, complex enterprise customers * Own end-to-end architectural strategy for multiyear transformation programs * Define enterprise standards for AI, data, CCaaS, and omnichannel architectures * Serve as final escalation point for complex integration, data, and AI challenges * Influence Sprinklr product and platform roadmap through customer insight * Establish reference architectures and best practices across the global Solutions Architecture organization * Mentor Lead and Senior Solutions Architects to elevate technical excellence * Represent Sprinklr as a thought leader in AI-powered CX and enterprise architecture Responsabilidades * 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments * 5+ years leading CCaaS software architecture at scale * Deep expertise in AI, automation, and machine learning * Proven leadership in multi-cloud, hybrid cloud, and real-time data architectures * Strong executive presence and strategic influence * Bachelor’s degree in computer science, Mathematics, or Engineering; Master’s strongly preferred Requisitos principales * voluntary healthcare coverage * paid time off * mentoring program * career growth opportunities * personal well-being focus

Compensaciones / Beneficios * Act as trusted executive advisor to large, complex enterprise customers * Own end-to-end architectural strategy for multiyear transformation programs * Define enterprise standards for AI, data, CCaaS, and omnichannel architectures * Serve as final escalation point for complex integration, data, and AI challenges * Influence Sprinklr product and platform roadmap through customer insight * Establish reference architectures and best practices across the global Solutions Architecture organization * Mentor Lead and Senior Solutions Architects to elevate technical excellence * Represent Sprinklr as a thought leader in AI-powered CX and enterprise architecture Responsabilidades * 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments * 5+ years leading CCaaS software architecture at scale * Deep expertise in AI, automation, and machine learning * Proven leadership in multi-cloud, hybrid cloud, and real-time data architectures * Strong executive presence and strategic influence * Bachelor’s degree in computer science, Mathematics, or Engineering; Master’s strongly preferred Requisitos principales * voluntary healthcare coverage * paid time off * mentoring program * career growth opportunities * personal well-being focus