IT Operations Specialist

We are looking for an I.T. Operations Specialist to support and maintain the organization’s technology environment to ensure smooth daily operations. This role manages employee onboarding and offboarding processes, provides technical support to staff, maintains IT systems and hardware, and assists with automation and data reporting initiatives. The ideal candidate is a proactive problem-solver with strong technical skills and a service-oriented mindset., IT Operations & Support

• Provide day-to-day technical support for employees, troubleshooting hardware, software, and connectivity issues.
• Respond to and resolve IT support requests in a timely and professional manner.
• Monitor internal systems and network performance to ensure reliability and uptime.
• Escalate complex technical issues when necessary and track resolutions.

User Account Management

• Manage employee account onboarding and offboarding processes across company systems.
• Create, configure, and deactivate user accounts and permissions.
• Ensure proper access controls and security best practices are followed.

Hardware & Equipment Management

• Procure, configure, and deploy new hardware and equipment for employees.
• Maintain an organized inventory of all IT assets including laptops, peripherals, and networking equipment.
• Coordinate equipment replacement, repair, and lifecycle management.

Systems & Application Administration

• Configure, maintain, and support the company’s Microsoft tenant and related services.
• Administer and provide support for various internal applications such as Zoom, Magic Touch, Route4Me, and other business tools.
• Assist with application integrations and user management.

Automation & Process Improvement

• Develop, implement, and maintain automation via Power Automate to improve operational efficiency.
• Identify opportunities to streamline workflows and reduce manual processes.

Network Monitoring & Maintenance

• Monitor network health, performance, and security.
• Assist with troubleshooting connectivity issues and maintaining network infrastructure.

Do you have experience in IT user and group management?, Do you have a Bachelor’s degree?, We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated I.T. Operations Specialist, * Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 2+ years of experience in IT operations, help desk, or systems administration.
• Experience managing user accounts and permissions in Microsoft environments.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Strong organizational and documentation skills., * Experience with Microsoft 365 administration and tenant management.
• Familiarity with scripting or automation tools (PowerShell, Python, Power Automate, n8n, etc).
• Experience with network monitoring tools.
• Knowledge of IT asset management and procurement processes.

• Experience working with operational or logistics applications.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Prodirect Dental Lab 4.24.2 out of 5 stars 160 Chubb Avenue, Lyndhurst, NJ 07071 $55,000 - $60,000 a year - Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• 401(k) 3% Match, * 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let’s redefine excellence, together., Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.