IT Support Specialist

We’re looking for an IT Support Specialist to join our growing team and serve as a key resource for employees and dental practices across the organization. In this role, you’ll provide day-to-day technical support, troubleshoot hardware and software issues, manage user accounts and devices, and help keep our technology running smoothly across multiple locations., * Helpdesk & tickets: triage, resolve, and document staff / clinic tickets in the helpdesk ticketing system; consolidate related multi-clinic issues.

• End-user & clinic support: desktop, peripheral, printer/scanner, and application support, remote and via escalation.
• Clinic telephony: triage phone issues and coordinate with the telephony / VoIP vendor; follow the escalation path.
• Identity & account lifecycle: provisioning / deprovisioning, application accounts, security / access group membership, stale-account cleanup.
• Device & endpoint support: enrollment, configuration, compliance, and break/fix for centrally managed devices.
• Routine operations & reporting: scheduled report pulls and routine file / report preparation for downstream business teams.
• Vendor coordination: drive issues to closure with third-party vendors and service partners.
• Documentation & communication: ticket notes, KB articles, team standups, team channels, and cross-training for coverage.
• Compliance & security hygiene: HIPAA-aware PHI handling, change control, least privilege; escalate security concerns.
• Maintain our core values of compassion, authenticity, talent, and teamwork; all other duties as assigned or apparent.
• Perform other duties as assigned.

Do you have experience in Computer science?, * Experience Required: 2-3+ years of help desk, desktop support, or IT operations experience, * Education: High school diploma or GED required. Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience preferred.

• Experience: 2-3+ years of experience in help desk, desktop support, or IT operations. Experience supporting multiple locations or healthcare environments is preferred.
• Certifications: No certifications required. CompTIA A+, Network+, Microsoft MS-900, or MD-102 certifications are preferred and may be pursued during employment.
• Computer Skills: Experience supporting Microsoft 365 environments, Microsoft Entra, Intune, help desk ticketing platforms, and remote support tools. Familiarity with Windows administration, basic networking concepts, PowerShell, and healthcare or dental applications is a plus.
• Language Ability: Strong written and verbal communication skills with the ability to remain professional, organized, and calm while supporting end users in a fast-paced environment.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include:
• Health Coverage - Medical, dental, vision, and basic life insurance
• Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance
• Wellness Program - Incentive-based wellness initiatives plus access to our Employee Assistance Program
• Financial Security - 401(k) retirement plan with company match
• Paid Time Off - Paid time off, wellness days, and paid holidays annually

Founded in 2002, Kids Dental Brands has been dedicated to providing high-quality dental care to children of all backgrounds in a fun, safe, and welcoming environment. With nearly 60 practices across the country, we continue to grow while staying true to our patient-centered, doctor-led philosophy.