2nd Line IT Support Engineer - Education

You’ll be supporting the IT heartbeat of a thriving education academy - ensuring teachers, students, and staff can learn, teach, and work without a hitch. From troubleshooting classroom PCs to maintaining the academy’s core systems, you’ll be the go-to technical problem-solver on site.

This isn’t just a desk job - it’s about keeping technology running in an environment where it truly makes a difference., Our client is a trusted name in education and beyond. They design and maintain everything from full-campus wireless networks to robust security systems, ensuring learning environments are secure, connected, and future-ready., As a 2nd Line IT Support / Systems Engineer for the academy, you will:

• Provide on-site desktop and systems support for staff and students
• Troubleshoot and resolve complex technical issues across PCs, laptops, printers, and classroom AV equipment
• Maintain and monitor the academy’s LAN, WLAN, and network services
• Support software applications used in teaching and administration
• Manage user accounts, permissions, and group policies in a Microsoft environment
• Provide friendly, clear technical guidance to non-technical users
• Assist with the rollout of new hardware, systems, and upgrades

• Previous experience in a service desk or technical support environment
• Strong knowledge of desktop hardware, Windows OS, and Microsoft 365
• Networking knowledge (LAN, WLAN, basic WAN principles)
• Ability to support remote users via VPN platforms
• Excellent communication skills - patient, approachable, and clear

• 28 days’ holiday (inclusive of statutory holidays)
• Company Sick Pay Scheme
• Additional Wellness Days for work-life balance (up to 4 extra days per year)
• Access to Perk Box - discounts & free perks across hundreds of brands
• Employee Assistance Program (EAP) for wellbeing and support
• Free onsite parking
• Ongoing training & development opportunities