Atlassian Developer

Think is seeking an experienced Atlassian Developer & Platform Engineer to support and enhance a large-scale Atlassian Cloud environment serving more than 8,000 enterprise users for their cleint. This role combines Atlassian development, platform administration, integrations, automation, governance, and AI-powered solution development.

The ideal candidate will have deep expertise in Jira Software Cloud, Jira Service Management (JSM), Confluence Cloud, Atlassian Forge development, and enterprise integrations. This individual will play a key role in developing custom applications, optimizing workflows, implementing AI-driven capabilities, and ensuring the security, scalability, and operational excellence of the Atlassian platform., * Design, develop, and maintain custom Atlassian Cloud solutions using Atlassian Forge.

• Build and support applications for Jira Software, Jira Service Management (JSM), and Confluence Cloud.
• Administer Atlassian organizations, sites, user management, access controls, and platform governance.
• Develop Marketplace-ready and enterprise-grade Forge applications.
• Design and implement workflow automation solutions across Jira and Confluence.
• Integrate Atlassian platforms with enterprise systems including Microsoft Teams, ServiceNow, REST APIs, webhooks, and event-driven architectures.
• Develop AI-enabled solutions that improve knowledge management, service delivery, and operational efficiency.
• Establish governance, security controls, and platform best practices.
• Collaborate with business and technical stakeholders to optimize processes and user experiences.
• Provide ongoing platform administration, support, maintenance, and operational oversight for over 8,000 users.
• Create and maintain technical documentation, standards, and operational procedures., Hands-on experience designing, developing, deploying, and supporting Forge-based applications, including:
• Forge UI Kit
• Custom UI
• Forge Functions
• Forge Storage APIs
• Forge Web Triggers
• Forge Custom Fields
• Jira Forge Apps
• Confluence Forge Apps
• Enterprise-grade custom solutions

Additional experience with:

• Forge security models
• Permission frameworks
• Production deployments
• Application lifecycle management
• Marketplace-ready application development

AI & Generative AI Experience

Experience designing and implementing AI-powered solutions utilizing:

• ChatGPT Enterprise
• OpenAI APIs
• Prompt Engineering
• Enterprise AI Integrations
• AI Governance Frameworks, This role includes operational ownership and support responsibilities for a large enterprise Atlassian environment supporting 8,000+ users, including:
• Platform administration
• User onboarding/offboarding
• Access management
• Performance monitoring
• Issue resolution
• Environment maintenance
• Platform enhancements
• Governance enforcement
• User support and enablement

• Strong experience with:
• Jira Software Cloud
• Jira Service Management (JSM) Cloud
• Confluence Cloud
• Atlassian Administration
• User & Access Management
• Organization and Site Administration

Atlassian Forge Development, Experience building AI-enabled capabilities such as:

• Knowledge Management Solutions
• Ticket Summarization
• Enterprise Search & Discovery
• Virtual Assistants
• Intelligent Workflow Automation
• Productivity Enhancements

Strong understanding of:

• AI Security
• AI Governance
• Privacy Controls
• Responsible AI Practices

GHCP & Enterprise AI Platform Experience

Preferred experience with:

• GHCP solution design and implementation
• Enterprise AI platform integrations
• Secure AI deployment patterns
• AI observability and governance frameworks
• Integration of AI services with enterprise collaboration platforms

Integrations & Automation

Experience integrating Atlassian Cloud platforms with:

• Microsoft Teams
• ServiceNow
• REST APIs
• Webhooks
• Event-Driven Architectures

Strong experience with:

• Jira Automation
• Confluence Automation
• Forge-Based Workflow Extensions
• Business Process Automation
• Workflow Optimization and Redesign

Security & Governance

• Knowledge of Atlassian Cloud security best practices.
• Experience implementing:
• Access controls
• User governance
• Security guardrails
• Compliance controls
• Platform governance standards
• Ability to establish scalable administration and operational controls across enterprise environments., * Experience supporting large-scale enterprise Atlassian environments.
• Experience with ITSM, Agile, and DevOps workflows.
• Strong understanding of enterprise collaboration platforms.
• Experience driving platform modernization and process improvements.
• Familiarity with cloud architecture and SaaS platform administration.