Atlassian Administrator / Developer

The Developer Tools Enablement (DTE) Planning and Integration Team is seeking a highly skilled Atlassian Administrator / Developer with strong expertise in Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD), and Assets. In this role, you will support, manage, and our advance Enterprise Technology’s Atlassian platform portfolio.

You will play a key role in ensuring the scalability, stability, and continuous improvement of the enterprise Atlassian ecosystem, which is widely used for project management, issue tracking, and product discovery across the organization.

The Planning and Integration Team manages our enterprise productivity suite, including Atlassian applications (Rovo, Jira, JSM, JPD, Assets, Goals), Planview Hub, and other productivity tools.

This role requires strong technical expertise, independent problem-solving ability, and collaboration within an Agile team environment., Configuration, Customization & Strategy

• Configure and customize Jira workflows, screens, fields, and issue types
• Optimize Atlassian tools to support enterprise-scale usage
• Manage Atlassian Marketplace applications (evaluation, security, performance)
• Provide strategic input on platform improvements and long-term roadmap
• Support Jira Cloud migration initiatives and troubleshooting efforts

User Management & Compliance

• Manage users, groups, roles, and permission schemes across Atlassian products
• Ensure proper access control and compliance with audit requirements

Integration Automation (Development)

• Build integrations between Atlassian tools and external systems using APIs
• Develop automation rules, workflows, and scripts (Python/Shell preferred)
• Create custom solutions where out-of-the-box functionality is insufficient

System Maintenance & Performance

• Monitor platform performance and resolve technical issues
• Identify and address system bottlenecks
• Continuously improve platform efficiency and reliability

Enablement, Documentation & Training

• Document platform standards, governance, and best practices
• Conduct training sessions, office hours, and user enablement activities
• Drive adoption of Atlassian tools across the enterprise

Agile Collaboration

• Participate in Agile ceremonies including:

1. Sprint Planning
2. Backlog Refinement
3. Daily Stand-ups
4. Retrospectives

• Jira Administration (Cloud)
• Jira Service Management (JSM)
• Jira Product Discovery (JPD)
• Jira Assets (Insight)
• Strong Jira workflow/configuration experience
• Atlassian Cloud platform administration
• REST API integration experience

Preferred Skills:

• Python or Shell scripting
• Atlassian API development experience
• GitHub / DevOps exposure
• Google Cloud Platform (GCP) familiarity
• Atlassian Marketplace app management
• Experience with cloud migration projects
• Atlassian Certified Professional (ACP - preferred), * 6-10 years IT experience
• Minimum 4+ years in Atlassian platform administration/development
• Bachelor’s degree required
• Strong troubleshooting and root-cause analysis skills
• Excellent communication and stakeholder management