IT Manager

• Vendor Relationship Management - Serve as the primary liaison with our outsourced IT provider, ensuring service delivery continues to align with business expectations, SLAs, and compliance requirements.
• Healthcare IT Operations - Ensure systems and processes align with healthcare-specific standards (e.g., HIPAA, PHI data handling), including collaboration with clinical and administrative teams.
• Security & Compliance Oversight - Maintain a secure IT environment through active oversight of endpoint protection, access control, and adherence to regulatory requirements, in partnership with our outsourced IT service provider.
• Hardware and Software Selection - Recommend standard equipment for each role within knownwell, and work with our outsourced IT provider to formalize and implement these standard offerings. Approve equipment quotes and ensure adherence to standard equipment, considering exceptions as needed.
• Clinic Launch & Onboarding Support - Collaborate cross-functionally to support IT infrastructure setup (workspace and network equipment installation) and staff onboarding at new clinic locations; travel up to 15% of the time as needed.
• Policy & Process Implementation - Create and maintain IT operational procedures, support documentation, and business continuity plans to enable scale and consistency.
• Strategic IT Planning - Participate in strategic discussions about IT service models (outsourced vs. blended vs. in-sourced) as the business scales, considering cost, quality, service level expectations, and other factors. If the IT function evolves to include additional in-house roles, you may also be responsible for recruiting, onboarding, and leading others.
• IT Support & Troubleshooting - Provide direct, hands-on support for urgent or high-impact technical issues, especially in Microsoft 365, Teams, Azure AD, Zoom Phone/Contact Center, and networking. (This should be infrequent, since our outsourced IT provider handles this the vast majority of the time.)

Do you have experience in Windows support?, Backed by $50M in funding-including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures-we’re scaling fast and expanding access to evidence-based obesity care nationwide. We’re seeking a strategic, hands-on IT Manager to lead our IT function in partnership with an outsourced IT services provider, reporting into our Chief Product Officer. This individual will ensure the delivery of reliable, secure, and compliant IT services across the organization. The ideal candidate is an experienced IT generalist with strong knowledge of Microsoft environments and a working familiarity with healthcare technologies, privacy, and compliance standards such as HIPAA. This role requires a leader who is just as comfortable setting long-term IT strategy as they are rolling up their sleeves to troubleshoot day-to-day issues. The position includes up to 15% travel, primarily to support the launch and onboarding of new clinics across our growing national footprint., * 5+ years of IT experience

• Broad technical background as an IT generalist, including infrastructure, endpoint management, networking, and helpdesk operations
• Proven experience partnering with third-party IT service providers to deliver a best-in-class IT experience for employees
• Strong knowledge of Microsoft 365, Azure AD, Windows Server, Teams, and other Microsoft-based platforms
• Familiarity with healthcare IT environments, including electronic health records (EHR), HIPAA compliance, and patient data security
• Excellent project management and communication skills, with a service-oriented mindset
• Ability and willingness to travel up to 15% to support new site openings
• Experience supporting multi-site clinical environments or ambulatory care networks preferred; experience supporting multi-site corporate offices may suffice

$110,000 - $130,000 a year - Full-time, Pulled from the full job description

• Work from home stipend
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, uD83D\uDCBB Fully remote opportunity \uD83E\uDE7A Medical, dental, and vision insurance \uD83D\uDCC8 401K retirement plan with company match \uD83C\uDFDD️ Up to 20 days of PTO per year + company holidays \uD83D\uDC76 Up to 14 weeks of parental leave (12 for non-birthing parents) \uD83C\uDFE1 Annual work from home stipend for remote employees knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.