Information Technology Manager

The IT Manager provides technical support to staff across the organization, ensuring efficient resolution of hardware, software, and network issues both on-site and remotely. This role also supports network security initiatives, contributing to the maintenance of a secure and compliant healthcare IT environment, while leading process improvement and technology management efforts. Key responsibilities include:

• Serve as the first point of contact for technical support, resolving issues related to hardware, software, printers, mobile devices, and network connectivity.
• Provide remote and on-site troubleshooting and support for end-users across various departments.
• Assist the IT Director in implementing and maintaining network security protocols and data protection measures, including those aligned with HIPAA regulations.
• Configure, install, and maintain workstations, laptops, peripherals, and approved applications.
• Oversee IT projects from inception to completion, ensuring timely and successful delivery.
• Lead process and workflow management initiatives to streamline IT operations, improve efficiency, and enhance user experience.
• Identify and implement opportunities for process improvement across IT systems and support function
• Monitor and respond to help desk tickets in a timely and professional manner, escalating complex issues when necessary.
• Maintain detailed documentation of support activities, resolutions, and user guides.
• Educate users on IT best practices, including cybersecurity awareness and proper use of tools and systems.
• Support software deployments, system updates, and other technical projects.
• Maintain confidentiality and discretion in all aspects of IT support, particularly when handling sensitive healthcare data.
• Travel out of state as needed, with advance notice, to support satellite locations or special projects.
• All other duties as assigned.

Do you have experience in Windows?, Do you have a Associate’s degree?, * 4 years of hands-on IT support experience in a help desk or technical support role, preferably in a medium-sized business environment.

• Working knowledge of healthcare IT systems and familiarity with HIPAA compliance standards.
• Proficient in troubleshooting Microsoft Office Suite (Word, Excel, Outlook, Teams, etc.) and Microsoft Windows OS.
• Strong understanding of basic networking concepts (e.g., IP addressing, DNS, VPN, firewalls).
• Experience with ticketing systems and remote support tools.
• Demonstrated ability to maintain a high level of confidentiality and professionalism.
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated with the ability to work independently and collaboratively.

• Strong documentation and organizational skills.

• 4 years of hands-on IT support experience in a help desk or technical support role, preferably in a medium-sized business environment.
• Working knowledge of healthcare IT systems and familiarity with HIPAA compliance standards.
• Proficient in troubleshooting Microsoft Office Suite (Word, Excel, Outlook, Teams, etc.) and Microsoft Windows OS.
• Strong understanding of basic networking concepts (e.g., IP addressing, DNS, VPN, firewalls).
• Experience with ticketing systems and remote support tools.
• Demonstrated ability to maintain a high level of confidentiality and professionalism.
• Excellent communication, interpersonal, and customer service skills.
• Self-motivated with the ability to work independently and collaboratively.
• Strong documentation and organizational skills.

Preferred Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in healthcare or medical office IT environments.
• Familiarity with EMR/EHR systems and data access protocols.
• Basic experience with Microsoft 365 administration.

HealthyU is a value-based healthcare organization committed to delivering high-quality, patient-centered care across multiple states and specialties. We prioritize primary care while offering a broad range of services designed to improve outcomes and reduce overall healthcare costs. Our culture is built on collaboration, compassion, and continuous growth-ensuring both our patients and employees are supported and set up for success.

Pulled from the full job description

• Parental leave
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance
• Employee assistance program, We offer a comprehensive and competitive benefits package designed to support your health, and work-life balance:
• Medical Coverage: Employer contributions toward medical insurance for full time employees
• Additional Employer-Paid Benefits: GAP coverage, Employee Assistance Program (EAP), and life insurance (restrictions apply)
• Voluntary Benefits: Dental, vision, HSA, short-term and long-term disability, hospital indemnity, and more (restrictions apply)
• Family Support: Maternity leave benefits (restrictions apply)
• Growth Opportunities: As a rapidly expanding organization, we offer ongoing career advancement and internal mobility opportunities
• Flexible Schedule: Monday through Friday

Join a team where your work makes a meaningful impact and your career can grow alongside the organization.