Consultant - Moveworks & Enterprise AI Solutions

We are seeking a Senior Consultant specializing in conversational AI and enterprise integrations to lead client implementations of the Moveworks AI Assistant platform. In this role, you will guide enterprise clients across discovery, architecture, configuration, testing, and deployment to transform IT and HR service delivery. You will serve as the technical and advisory lead connecting Moveworks with core enterprise ecosystems-primarily ServiceNow and Workday-to drive end-to-end support automation, ticket deflection, and frictionless employee experiences., * Implementation & Workstream Leadership: Lead end-to-end Moveworks implementation workstreams using agile methodologies, owning project milestones, scope, risk mitigation, and client deliverables.

• Conversational Flow & Journey Design: Facilitate discovery and joint design sessions with business and IT stakeholders to establish user personas, conversational journeys, and user stories for IT and HR service automation.
• Platform Configuration: Configure and fine-tune the Moveworks platform, including Agent Studio, conversational flows, natural language understanding (NLU), and enterprise search across internal knowledge bases (SharePoint, Confluence, ServiceNow KB).
• Enterprise System Integrations: Architect and troubleshoot integrations connecting Moveworks to enterprise platforms (ServiceNow ITSM/HRSD, Workday, and identity providers) using REST/SOAP APIs and webhook patterns.
• Stakeholder Advisory & Change Enablement: Document current-state support operations, define target-state automated workflows, establish governance frameworks, and track business value metrics (deflection rate, MTTR, employee adoption).

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• Integration Experience: 4+ years of hands-on experience designing, testing, and troubleshooting enterprise system integrations using REST or SOAP APIs.
• Enterprise Platform Depth: 4+ years of functional or technical implementation experience across enterprise platforms, specifically ServiceNow (ITSM/HRSD) or Workday.
• Consulting & Leadership: Demonstrated experience leading project workstreams, managing stakeholder expectations, and delivering technical solutions in fast-paced environments.
• Travel Flexibility: Ability to travel up to 50% on average based on client and project needs.
• Work Authorization: Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Preferred:

• Moveworks Experience: 2+ years of hands-on configuration experience with the Moveworks platform, Agent Studio, or direct equivalent enterprise conversational AI platforms.
• AI & Employee Experience Architecture: 4+ years of solution architecture experience focusing on virtual agents, AI-powered employee support, or agentic workflow orchestration.
• Consulting Pedigree: 2+ years of prior management consulting or Big 4 consulting experience within HR Technology, IT Service Management, or Digital Transformation practices.
• Shared Services Transformation: Hands-on experience designing or modernizing HR/IT Shared Service Centers (SSCs) or Global Business Services (GBS) delivery models.