Systems Implementation & Coordination Lead

At the centre of our growth is the implementation of a state-of-the-art systems that will drive efficiency for teams across the business, resulting in more time to support clients., You will coordinate configuration, data migration, testing, training and go-live activity, working all stakeholders to ensure the system meets policy, workforce and compliance needs.

The essence of your role will be to ensure the system is built and configured effectively. The product is built for healthcare, but it is essential it meets of the business and its users.

After go-live, you will become the system coordinator and subject matter expert, supporting governance, user access, system changes, training, issue resolution and continuous improvement., Stakeholder Engagement

Work closely with operational services, HR, payroll, finance, IT, senior leaders and external system suppliers to ensure the system meets organisational requirements and strategic objectives. Provide clear communication, updates and assurance to stakeholders throughout implementation and into business-as-usual operation.

Employee Relations

Support managers and teams through changes to workforce processes and ways of working, ensuring colleagues understand system-driven requirements, responsibilities and impacts on roles, pay, compliance and working practices.

Challenging Moments

Proactively identify risks, issues and areas of resistance during implementation and post-go-live, managing issue resolution, escalation and mitigation in line with agreed governance arrangements., Ensure the system is configured to accurately reflect workforce life-cycle events, including starters, leavers, contractual changes and role changes, working closely with HR and payroll to maintain accuracy and compliance.

Performance Management

Support managers with the effective use of system data and processes to improve workforce oversight, compliance, and operational efficiency, ensuring managers are confident and competent system users.

Data-Driven Insights

Analyse system usage, data quality and feedback to identify trends, risks and opportunities for improvement, making recommendations that enhance efficiency, compliance and user experience.

Service Delivery

Lead the practical delivery of system configuration, data migration, testing, parallel runs and go-live activities, ensuring milestones and dependencies are actively managed and services are operationally ready.

Change Management

Design and deliver structured training and change enablement activity, including a train-the-trainer approach, role-appropriate guidance, user materials and ongoing support to embed new ways of working.

Organisational Development

Act as system subject matter expert post-implementation, overseeing system governance, change control and optimisation to ensure ongoing alignment with organisational policies, regulatory requirements and workforce practice., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

You will understand workforce, HR or payroll systems and be confident working across rostering, time and attendance, payroll principles, data quality and permissions. Full rollout experience is not essential, but you must be organised, detail-focused and quick to learn., * Experience of supporting or contributing to a system implementation or rollout

• Experience of working with external system suppliers or implementation partners.

Desirable criteria

• Experience of working with workforce, HR or payroll systems in an operational setting

St. Anne’s is working to actively promote equality, diversity and inclusion.

St. Anne’s wants to reward its employees for their hard work. Employee benefits include;

• New pay framework launched in 2025. Rewarding the dedication and work of staff across the charity. Potential increases after 6 months, 2.5 & 5 years.
• Rising annual leave each year to a maximum of 33 days (including statutory holidays)
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover