Senior Network Security/ NOC Engineer

Addition Solutions Ltd

Studley, UK

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

£50,000.0

Working hours

Shift work

Job source

www.collegerecruiter.com

Tech stack

Cloud Computing Network Security Microsoft SQL Server Windows Servers Citrix Systems Oracle (Applications) Oracle Virtual Machine Virtualization Technology VMware VSphere Cloud Platform System Office365 Firewalls (Computer Science)

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Job description

Acting as the senior escalation point for incidents, requests and technical challenges across managed services
Owning shift delivery - balancing incidents, changes, requests and proactive work to hit service levels
Leading patching, maintenance and monitoring activities to improve stability, security and compliance
Playing a key role in change management, ensuring changes are well assessed, well communicated and delivered to best practice
Coordinating major incidents and out-of-hours escalations when needed
Working hands-on with engineering teams, spending a significant portion of time on technical delivery
Maintaining high-quality documentation across knowledge bases and configuration records
Mentoring and supporting engineers, helping raise technical capability across the team
Collaborating closely with wider operational teams to drive continual service improvement

Requirements

Strong background in managed services or 24/7 operational IT environments
Experience acting as a technical escalation point or senior engineer
Solid understanding of ITIL processes, particularly incident and change management
Hands-on expertise in at least two technical areas such as:
Infrastructure (Windows server, AD, Exchange, RDS, O365)
Networking and firewalls (FortiNet, FortiGate, Cisco, Juniper, Palo Alto)
Virtualisation (VMware, Citrix, vSphere)
Oracle OVM
Database Platform (SQL server)
Confident communicator, comfortable dealing directly with customers under pressure
ITIL Foundation (or equivalent) and relevant technical certifications
Eligible for, or already holding, UK security clearance, * A senior role with real influence over service quality and technical standards
A strong focus on learning, certification and career progression
The chance to mentor others and shape how managed services are delivered
Exposure to a broad, modern technology stack across cloud, infrastructure and security
A collaborative culture that values ownership, improvement and doing things properly

Benefits & conditions

24/7 role: 4 days on, 4 days off (Shifts are 4x 7am-7pm, then 4 Days Off, then 4x 7pm-7am)
Location: Studley, B80 7BG (Office based - when on day shifts, remote at weekends or when on nights)
Salary: Up to £50,000 + £9,300 Shift Allowance