Technical Support Specialist

We are looking for a detail-oriented and customer-focused Technical Support Specialist to join our team supporting custom software. You will work closely with our lead support technician to deliver high-quality technical support, testing, and client training., * Troubleshoot and resolve hardware and software issues across remote client environments

• Perform software testing, identify bugs, and clearly document issues for the development team
• Train and support clients on software features via phone, email, chat, and screen-sharing
• Use advanced Excel functions and Outlook workflows to improve efficiency and reporting
• Write basic SQL queries to retrieve and analyze data from internal databases
• Manage multiple high-priority support tickets and tasks while maintaining excellent service quality

Do you have experience in Testing (project management phases)?, * Strong problem-solving skills and ability to diagnose technical issues

• Experience with software testing and bug documentation
• Excellent verbal and written communication skills (client-facing)
• Proficiency with Microsoft Excel (advanced functions, formulas, pivot tables) and Outlook
• Basic understanding of SQL
• Ability to work independently and handle multiple priorities in a fast-paced environment

Helpful (but not required):

• Knowledge of MySQL, Amazon Web Services (AWS), Visual Studio, browser Dev Tools, Git, or Azure DevOps

This is a great opportunity for someone who enjoys both technical troubleshooting and helping people. You’ll play a key role in keeping our clients happy and our software running smoothly.

If you’re technically capable, customer-service minded, and enjoy variety in your workday, we’d love to hear from you!

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off