Content Designer - Remote / Telecommute

• Partner with Product and UX teams early in the product lifecycle to define content strategy and user experience goals.
• Establish and maintain product terminology, content standards, and taxonomy.
• Structure information architecture to align with user mental models and business objectives.
• Develop content frameworks and governance models that ensure consistency across the platform.
• Write clear, concise, and user-friendly UI content including labels, headers, buttons, navigation elements, helper text, tooltips, forms, and microcopy.
• Create intuitive content that simplifies complex workflows and improves task completion rates.
• Ensure product experiences maintain a consistent brand voice and tone across features and user journeys.
• Collaborate with UX designers during wireframing and prototyping phases.
• Design and optimize guided user experiences for complex tasks and workflows.
• Identify content opportunities that improve usability, discoverability, and user engagement.
• Contribute to user journey mapping and interaction design discussions.
• Create actionable and user-friendly system messages, including error, validation, warning, and success notifications.
• Collaborate with UX Researchers to understand user behaviors, pain points, and feedback.
• Leverage user insights and analytics to refine content strategies.
• Advocate for content-first design principles within cross-functional teams.
• Develop and maintain content guidelines, style guides, and content patterns.
• Conduct content audits and recommend improvements.
• Ensure accessibility, inclusivity, and readability standards are followed across all product experiences., * Taxonomy.
• User-Centered Design.
• User Journey Mapping.
• Interaction Design.
• Wireframing.
• Figma.
• FigJam.
• Miro.
• Confluence.
• Jira.

• 10+ years of experience in UX writing and content design.
• Strong background in product copywriting and microcopy development.
• Expertise in content strategy and information architecture.
• Proficiency in taxonomy and terminology management.
• Deep understanding of user-centered design and user journey mapping.
• Knowledge of interaction design principles and wireframing.
• Experience with design thinking and research analysis.
• Ability to interpret user research and conduct content/usability testing.
• Proficiency in Figma, FigJam, Miro, Confluence, Jira, and Microsoft Office Suite.
• Bachelor s degree in English, Communications, Journalism, Technical Writing, Human-Computer Interaction, UX Design, or a related field., * Experience working on SaaS, Enterprise, Healthcare, AI, or Document Management platforms.
• Experience creating content for workflow-intensive products.
• Familiarity with accessibility standards (WCAG).
• Knowledge of conversational and AI-assisted product experiences.
• Master s degree in a related field.

Skills:

• UX Writing.
• Content Design.
• Product Copywriting.
• Microcopy Development.
• Content Strategy., * Bachelor s degree in English, Communications, Journalism, Technical Writing, Human-Computer Interaction, UX Design, or a related field.
• Strong verbal and written communication skills.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.