IT Service Desk Specialist in Florence

As an IT Support Engineer / Systems Administrator, you will provide remote and on-site technical support for HillSouth clients. You’ll work across a broad range of environments and technologies, including Windows servers and workstations, Microsoft 365, networking, firewalls, wireless networks, backups, cybersecurity solutions, and business applications.

This position requires strong troubleshooting skills, excellent customer service, and the ability to independently manage and prioritize technical issues while knowing when to collaborate or escalate.

What You’ll Do

• Provide remote, telephone, and on-site technical support to HillSouth clients.
• Troubleshoot and resolve Windows workstation, server, application, hardware, networking, and connectivity issues.
• Install, configure, maintain, and troubleshoot Windows PCs and servers.
• Administer Microsoft Windows Server environments and Active Directory.
• Support Microsoft 365 applications, accounts, and services.
• Configure and troubleshoot firewalls, routers, switches, wireless networks, VPNs, and VLANs.
• Install and support network-connected hardware, including workstations, printers, access points, and other business technology.
• Assist with backup, disaster recovery, data protection, and cybersecurity solutions.
• Use our ticketing, documentation, remote monitoring and management (RMM), and remote support platforms to manage client requests.
• Accurately document client environments, configurations, procedures, troubleshooting steps, and completed work.
• Prioritize service requests based on urgency, business impact, and client needs.
• Work with teammates and third-party vendors to resolve complex technical issues.
• Identify opportunities to prevent recurring issues and improve the reliability and security of client environments.
• Travel to client locations as needed for installations, troubleshooting, maintenance, and project work.

3-5 years of professional IT experience is , particularly in an IT support, systems administration, network administration, or Managed Service Provider (MSP) environment.

Candidates should have hands-on experience with several of the following:

• Windows 10 and Windows 11
• Windows Server 2016, 2019, and 2022
• Microsoft Active Directory and Group Policy
• Microsoft 365 administration and support
• TCP/IP networking and subnetting
• Managed switches and wireless networking
• VLANs and VPNs
• Firewall configuration and troubleshooting
• Backup and disaster recovery solutions
• PC hardware installation, configuration, and troubleshooting
• Network-connected devices and peripherals
• Endpoint and network security concepts

What Makes Someone Successful at HillSouth

Technical knowledge is important, but we’re equally interested in how you approach problems and work with clients.

The right person for this position will be:

• A strong troubleshooter - You approach problems logically, remain calm under pressure, and work systematically toward a solution.
• Customer focused - You communicate professionally, understand the impact technology problems have on a client’s business, and follow through on commitments.
• Self-motivated - You can manage your workload with limited oversight and take ownership of issues through resolution.
• Able to prioritize - You understand that not every ticket has the same business impact and can determine what needs attention first.
• Detail oriented - You document your work, notice things others may overlook, and consistently follow established procedures.
• A team player - You are comfortable solving problems independently but know when to collaborate, ask for assistance, or escalate.
• Eager to learn - Technology changes constantly, and you enjoy expanding your knowledge and learning new systems.
• Persistent - You don’t give up when the first solution doesn’t work. You take initiative and work toward results.

Additional Experience That Is a Plus

Experience with any of the following is helpful but not required:

• Managed Service Provider (MSP) environments
• Remote Monitoring and Management (RMM) platforms
• Professional Services Automation (PSA) or IT ticketing systems
• Microsoft 365 administration
• VoIP phone systems
• Advanced networking
• Cybersecurity tools and services
• Backup and disaster recovery platforms
• IT documentation platforms
• Industry certifications such as CompTIA, Microsoft, Cisco, or similar credentials, * High school diploma or equivalent required.
• 3-5 years of relevant professional IT experience .
• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field is a plus but not required.
• Relevant technical certifications are a plus but not required.
• Practical experience, technical ability, and a strong willingness to learn are highly valued., Candidates must have a valid driver’s license, reliable transportation, and the ability to travel to client locations. Employment is subject to a background check.

HillSouth offers a competitive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) company matching
• Paid time off

Join the HillSouth Team

At HillSouth, you won’t spend every day working on the same technology or solving the same problems. You’ll have the opportunity to work with different businesses, technologies, and IT environments while developing a broad technical skill set.

We’re looking for people who enjoy technology, take pride in their work, and want to be part of a team that takes great care of its clients.

Build your IT career solving real problems, mastering new technology, and making a difference for businesses every day at HillSouth.

HillSouth is a growing IT services and technology company based in Florence, South Carolina, helping businesses get more from their technology while keeping their systems secure, reliable, and productive. We provide managed IT services, cybersecurity, cloud solutions, consulting, and technical support to organizations across a variety of industries.

Our team works with a wide range of technologies and real-world IT environments, giving our employees the opportunity to continually expand their skills and take on new challenges. At HillSouth, we value technical expertise, problem-solving, professionalism, and-most importantly-taking great care of our clients.

We’re a close-knit team where individual contributions matter. If you enjoy technology, solving problems, learning new things, and working with people who take pride in doing great work, HillSouth is a place where you can build a career-not just have a job.

Company DescriptionAbout HillSouth\n\nHillSouth is a growing IT services and technology company based in Florence, South Carolina, helping businesses get more from their technology while keeping their systems secure, reliable, and productive. We provide managed IT services, cybersecurity, cloud solutions, consulting, and technical support to organizations across a variety of industries.\n\nOur team works with a wide range of technologies and real-world IT environments, giving our employees the opportunity to continually expand their skills and take on new challenges. At HillSouth, we value technical expertise, problem-solving, professionalism, and-most importantly-taking great care of our clients.\n\nWe’re a close-knit team where individual contributions matter. If you enjoy technology, solving problems, learning new things, and working with people who take pride in doing great work, HillSouth is a place where you can build a career-not just have a job.