IT Specialist

The IT Specialist is a hands-on, operations-focused role supporting technology across InterMountain Management’s hotel portfolio. This position combines hardware deployment, property-level support, and cloud administration, with a strong emphasis on practical troubleshooting and responsiveness.

This role works directly with hotel teams to resolve technical issues, deploy and maintain equipment, and ensure systems are secure and operating effectively. Candidates should be comfortable supporting a multi-site environment, balancing remote support with periodic travel for hotel openings, upgrades, and on-site troubleshooting.

We are seeking individuals with strong technical aptitude and problem-solving ability who can grow into broader network, infrastructure, and security responsibilities over time., * Prepare, image, and deploy desktop and laptop computers for properties nationwide

• Administer Office 365/Exchange Online, including account creation, email policies, groups, and end-user troubleshooting
• Manage Azure Active Directory (Entra ID) user accounts and access to company resources (SharePoint Online)
• Remotely interface with property staff using tools such as LogMeIn and/or third-party technicians to provide technical assistance and issue resolution
• Provide telephone and remote support for end-user technical issues across multiple locations
• Troubleshoot endpoint devices including desktops, laptops, printers, scanners, and peripherals
• Assist with hardware lifecycle management including equipment setup, shipping, repair, reuse, and decommissioning
• Support basic network troubleshooting (modem/router/firewall, IP, DNS, DHCP)
• Assist with new property openings, renovations, and on-site IT support as required
• Provide technical training and support to associates, both one-on-one and in group settings
• Operate effectively in a cloud-first environment and assist with cloud-based systems and migrations
• User setup and maintenance on various cloud-based portals
• Assist other associates as workload dictates and perform other duties as required, The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
• While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

Do you have experience in Technical Proficiency?, Do you have a Associate’s degree?, Required Knowledge, Skills, and Abilities

• Open-minded with a can-do attitude
• Strong troubleshooting skills and ability to follow issues through to resolution
• Ability to maintain confidentiality of business, financial, and guest-related information
• Strong interpersonal skills and ability to work effectively with property teams, corporate staff, vendors, and ownership groups
• Professional communication skills (verbal, written, and phone etiquette)
• Ability to work in a fast-paced, high-energy, and demanding environment
• Strong time management, prioritization, and multi-tasking skills
• Working knowledge of computer systems, endpoints, and basic networking
• Ability to troubleshoot and resolve a wide range of technical issues
• Knowledge of computer repair and hardware components is a plus
• Basic understanding of how job duties impact company operations and financial performance
• Willingness to travel (up to 50% or more as required)

Education and/or Experience

• Bachelor’s Degree in Computer Science or Information Technology related field preferred
• Technology-related Associate’s Degree (including programs such as Delta Community College) or previous Military IT/network experience will be considered
• Equivalent hands-on experience or demonstrated technical ability may be considered in place of formal education
• Experience or familiarity with:
• Microsoft 365, Azure Active Directory (Entra ID), Microsoft Active Directory, and/or Exchange Online environments
• SharePoint Online administration
• Interest in developing skills in:
• Network and Security Administration (IP networking, firewalls, connectivity troubleshooting)
• Cybersecurity principles (certifications a plus but not required)
• PCI Compliance and secure system practices
• Strong troubleshooting ability and hands-on technical aptitude are highly valued in this role, Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, There are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices. Employee integrity is reciprocated through mutual respect and forthright communication. We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. No matter the position, InterMountain Management delivers constant training and support for a rewarding career., * Dental insurance
• Health insurance
• Life insurance
• Vision insurance