Senior AI Engineer

Join our high-impact squad of engineers and AI innovators as a Senior AI Engineer to architect, build, and evolve TC Co-Pilot - our intelligent assistant embedded deep within our tech ecosystem. This is a hands-on engineering role where your code directly amplifies the power of humans, helping our Travel Counsellors work smarter, faster, and more creatively than ever before.

You’ll build AI into the heart of our customer journeys using large language models (LLMs), recommendation systems, voice interfaces, and generative tools - all grounded in scalable, production-ready code.

What You7;ll Be Doing

• Engineer AI-first systems: Bring LLMs, recommendation engines, and natural language interfaces into our platform, from prototype to production.
• Own key backend services: Use .NET Core/C# to build scalable APIs and services that connect human intent with machine intelligence.
• Build RAG-powered workflows: Leverage retrieval-augmented generation, context-aware orchestration (MCP), and internal datasets to generate real-time, contextual insights.
• Collaborate across disciplines: Work with product designers, data scientists, and AI strategy leads to embed intelligent features into everyday user flows.
• Stay ahead of the curve: Apply emerging AI trends, focusing on what works and shaping the future of our AI stack.

• Proven experience in .NET Core/C# and modern web frameworks like Angular/TypeScript
• Hands-on experience with LLM APIs (OpenAI, Claude, Bedrock), LangChain, or RAG-based architectures
• Deep familiarity with API design, microservices, and cloud-first development (AWS, Azure, or GCP)
• Experience building systems with MongoDB, SQL, or vector databases like Pinecone or MongoDB Atlas Vector Search
• Solid engineering practices: TDD, CI/CD pipelines, DevOps tooling, and secure deployment at scale

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Recode the Future of Travel. Power Human Potential with AI. Travel Counsellors is redefining travel with AI-driven experiences built around deep human connection. We’ve spent 30+ years empowering over 2,200 independent travel entrepreneurs across the globe. With an award-winning culture and growing digital momentum, we’re building the next-generation AI capabilities that will revolutionise our personal travel platform, Phenix. This is your chance to be at the centre of something extraordinary-shaping how AI and software engineering converge to create magical, meaningful travel experiences.