IT Tech Support Assistant

Tech Support

• Be readily available to staff and pupils for immediate resolution of everyday tech issues - printing, file sharing, downloads, internet connectivity, passwords and logins
• Provide day-to-day support to teachers with iPads, laptops, smartboards and TVs
• Support teachers in using our AI and other resources within our system
• Goodnotes: troubleshooting and management of pupil usage, issue escalation where appropriate
• Film key assemblies and events, creating short 2-minute videos in CapCut for publication on the school website
• Respond to tech issues and liaise with our external tech support company when escalation is needed
• Maintain printers and photocopiers, resolving faults and ensuring smooth day-to-day operation

Devices & Systems

• Assist with managing all tech equipment across both schools and setting up new laptops and iPads
• Carry out twice-weekly iPad audits and manage the associated leaderboard
• Help with termly device audits and device maintenance
• Apple Pencil management: keeping on top of equipment usage, sending in for repairs and replacements as appropriate
• Monitor pupil usage of laptops outside of Computing lessons

Accounts & Administration

• Assist with managing Google Drive and Google Admin e.g. password reset, 2FA, new users
• Add and remove student accounts across our various platforms
• Ensure pupils’ account passwords are kept up to date
• Help set up online exams and invigilate sessions where needed
• Input student results and keep class information up to date where relevant

We are looking for someone who is:

• A natural problem solver who enjoys getting to the root of an issue
• Confident troubleshooting Apple devices (iPad, Apple TV) and Mac laptops, with a basic understanding of Apple settings and interconnectivity
• Familiarity with Jamf, Google Drive, Google Sheets, and Canva is ideal
• Organised and reliable, with the ability to manage routine tasks alongside reactive support
• Friendly, patient communicator, comfortable supporting staff of all technical abilities
• Able to travel between two school sites during the working day

Falkner House is committed to safeguarding and promoting the welfare of children, and safeguarding checks will be undertaken on all successful applicants. As a teacher, they will be engaging in a regulated activity relevant to children, and the post is therefore exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The school’s Child Protection Policy is available for download.

Please email the Falkner House application form and a covering letter to the school bursar, Mr Tim Larvin, at tlarvin@falknerhouse.co.uk.

Closing Date: 30th September 2026. Interviews will be arranged individually.

• A natural problem solver who enjoys getting to the root of an issue
• Confident troubleshooting Apple devices (iPad, Apple TV) and Mac laptops, with a basic understanding of Apple settings and interconnectivity
• Familiarity with Jamf, Google Drive, Google Sheets, and Canva is ideal
• Organised and reliable, with the ability to manage routine tasks alongside reactive support
• Friendly, patient communicator, comfortable supporting staff of all technical abilities
• Able to travel between two school sites during the working day