IT Technician

Gladstone Technology Solutions is seeking a dependable and motivated IT Support Technician I to provide frontline technical support to our clients. This position is ideal for a current college student pursuing a degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or a related field who wants to gain practical, hands-on experience.

The technician will resolve Tier 1 support requests, assist with technology projects, maintain accurate documentation, and escalate complex issues when necessary., * Respond to support requests through our ticketing system, email, and phone.

• Troubleshoot Windows, macOS, printers, mobile devices, software, email, and connectivity issues.
• Support Microsoft 365, Google Workspace, VoIP, and cloud-based applications.
• Assist with employee onboarding, offboarding, account creation, password resets, and access changes.
• Install, configure, update, and maintain computers, software, and peripherals.
• Monitor endpoint health, cybersecurity alerts, backups, patches, and device compliance.
• Perform basic network and Wi-Fi troubleshooting.
• Assist with onsite installations, equipment deployments, and client projects.
• Document troubleshooting steps, solutions, client systems, and recurring issues.
• Follow security procedures and protect confidential client information.
• Escalate unresolved or higher-risk issues with clear documentation.
• Use approved AI and automation tools responsibly to improve research, documentation, and service delivery.

• Currently pursuing an associate or bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or a related field is strongly preferred.
• Relevant technical coursework, certifications, internships, labs, personal projects, or equivalent hands-on experience.
• Working knowledge of Windows, macOS, Microsoft 365, or Google Workspace.
• Basic understanding of networking, cybersecurity, MFA, cloud services, and user-account management.
• Strong troubleshooting, communication, organization, and customer-service skills.
• Ability to explain technical information clearly to nontechnical users.
• Ability to manage multiple requests, follow procedures, and meet deadlines.
• Willingness to learn new platforms, accept coaching, and grow within the company.
• Availability during agreed business hours and ability to travel to NYC client sites when required.

Preferred Experience

• Help-desk ticketing, remote support, RMM, or endpoint-management platforms.
• Experience working in a professional environment.
• CompTIA A+, Network+, Security+, Google, Microsoft, or similar certification.
• Supporting a small business, nonprofit, school, or managed-services provider.

• Flexible schedule