entry-level IT Assistant

This is an excellent opportunity for someone looking to launch or develop an IT career in a professional, mission-driven environment. The ideal candidate is eager to learn, comfortable assisting users with different levels of technical experience, and takes pride in keeping technology and equipment running smoothly., Help Desk and End-User Support

• Respond to IT tickets and service requests in a timely and professional manner.
• Provide in-person support for hardware, software, Microsoft 365, and connectivity issues.
• Help ensure that employee devices and equipment remain functional and ready for use.
• Replace or swap faulty hardware to minimize disruption.
• Document service requests, troubleshooting steps, and resolutions.

Infrastructure and Asset Management

• Assist with the support and maintenance of workstations, printers, networking equipment, and peripherals.
• Tag hardware and maintain accurate technology inventory records.
• Support routine software updates, patches, and security checks.
• Assist with software licensing, asset documentation, and compliance records.

Employee Onboarding and Offboarding

• Assist with creating and configuring user accounts, email addresses, and system access.
• Set up laptops, applications, equipment, and workspaces for new employees.
• Distribute and document agency-issued equipment.
• Collect, process, wipe, and inventory equipment returned by departing employees.
• Help deactivate accounts and revoke access promptly during offboarding.

Project and Team Support

• Assist the IT Manager with technology projects and departmental initiatives.
• Support IT-related projects assigned by operations or organizational leadership.
• Collaborate with employees across the organization and provide courteous, patient customer service.
• Follow established procedures while identifying opportunities to improve support processes.

• Associate or bachelor’s degree in computer science, information technology, or a related field, or equivalent hands-on experience with IT support, hardware, or computer systems.
• Basic understanding of computer hardware, software, and networking concepts.
• Basic knowledge of Windows and Microsoft Outlook, Word, and Excel.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to explain technical information clearly to nontechnical users.
• Dependable, professional, and willing to learn.
• Ability to work onsite in downtown Los Angeles during regular business hours.
• Ability to occasionally lift or move equipment weighing up to 20 pounds.

Preferred Qualifications

• Familiarity with Microsoft Teams, SharePoint, OneDrive, or Copilot.
• Exposure to a help desk or ticketing platform such as Zendesk, Freshdesk, or Jira.
• Experience with IT asset management or inventory tracking.
• Previous IT support experience gained through employment, school, internships, volunteer work, or personal projects.

Fair Chance Employment

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pay Details: $20.00 to $22.00 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance