Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$75,000.0 - $100,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Testing (Software) Microsoft Word Microsoft Excel Artificial Intelligence Business Software Cloud Computing Databases Customer Data Management Web Browsers Microsoft Office Information Technology

Job description

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers’ current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
• Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
• Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
• Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
• Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
• Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
• Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
• Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
• Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
• Continuously identify opportunities to improve QT9’s implementation methodology, training processes, tools, and overall customer experience.
• Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.

Requirements

• 3-5 years of experience training and implementing ERP software.
• 3-5 years of experience in manufacturing and/or supply chain management.
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
• Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables.
• Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions.
• Excellent written and verbal communication skills with both internal and external stakeholders.
• Demonstrated ability to provide effective software training to users with varying levels of technical experience.
• Strong time-management, organization, independent problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office, especially Word and Excel.
• Strong understanding of Windows environments, modern web browsers, cloud/web-based business applications, and database-driven software.
• Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation.
• Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity., * Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization.
• Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations.
• Experience mentoring junior implementation, training, support, or consulting professionals.
• Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.

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