IT Help Desk Technician

• Provide first-level support for technical issues related to hardware, software, and network connectivity.
• Communicate effectively with users to understand their technical problems and provide appropriate solutions.
• Analyze and troubleshoot issues related to Windows Server, macOS, LAN, and TCP networks.
• Assist in the administration of network devices such as Meraki routers and switches.
• Document all support interactions in the ticketing system for tracking purposes.
• Collaborate with other IT team members to resolve complex technical issues.
• Maintain an organized inventory of IT equipment and assist in setup or installation as needed.
• Stay updated on emerging technologies and best practices in IT support.

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of operating systems including Windows Server and macOS.
• Familiarity with network administration concepts such as TCP/IP, LAN configurations, and Meraki devices.
• Excellent analytical skills with the ability to diagnose problems effectively.
• Strong communication skills to interact with users at all levels of technical proficiency.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Technician.

Job Types: Full-time, Part-time, * RingCentral: 2 years (Required)

• Ubiquiti: 2 years (Required)
• Meraki: 2 years (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance