IT Helpdesk & Technical Support

IT Helpdesk & Technical Support: You support the Vivira IT Helpdesk, providing remote and on-site first-level support for software, tools and general troubleshooting.

On-site Infrastructure: While some tasks can be done remotely, you’ll regularly be at our Mindspace Stadtmitte office to provide hands-on support for IT hardware and security infrastructure.

On- & Offboarding: You support IT onboarding and offboarding, from the physical setup of the office to preparing hardware for new colleagues and collecting it from departing ones.

SaaS Administration: You assist in managing a variety of SaaS applications, user accounts and access permissions.

Hardware Maintenance: You help oversee repairs and replacements of equipment so our team is always well-equipped.

Network Infrastructure: You support the monitoring of our network infrastructure, including firewalls, routers and VPN solutions.

Documentation: You help keep system configurations, policies and procedures up to date.

IT Security: You support security initiatives such as Access Management, endpoint security, MFA and device compliance.

What You’ll Learn

Hands-on experience most students only read about in lectures:

Modern Apple/macOS administration & endpoint management (MDM)

Cloud-based IT infrastructure and SaaS administration

Identity & Access Management (IAM) and IT security fundamentals

Device lifecycle management

IT operations in a regulated Digital Health environment

Supporting distributed, remote-first teams

You’ll work with a modern, cloud-first toolset, including MDM for our Apple fleet, single sign-on and IAM, a leading productivity suite, and current endpoint security and network solutions. We’ll walk you through the full stack in the first conversation., Perspektive: Echte Verantwortung, Mentoring und ein realistischer Weg in eine Festanstellung nach dem Abschluss

Hilf mit, das IT-Rückgrat eines der führenden Digital-Health-Unternehmen Deutschlands aufzubauen.

Bei Vivira machst Du weit mehr, als Passwörter zurückzusetzen oder Laptops einzurichten. Als Werkstudent im Bereich IT & Security sorgst Du mit dafür, dass ein schnell wachsendes Digital-Health-Unternehmen in Berlin jeden Tag reibungslos läuft: vom Onboarding neuer Kolleginnen und Kollegen über die Verwaltung moderner SaaS-Anwendungen bis zur Unterstützung unserer Security-Infrastruktur.

Du arbeitest Seite an Seite mit erfahrenen Kolleginnen und Kollegen, sammelst praktische Erfahrung in einer modernen, cloudbasierten Umgebung und trägst zu einer Technologie bei, die Tausenden von Patientinnen und Patienten hilft, ihre Rückenschmerzen in den Griff zu bekommen, mit Deutschlands erster dauerhaft erstattungsfähiger Digitaler Gesundheitsanwendung (DiGA).

Wenn Du Informatik (oder ein verwandtes Fach) studierst und echte Praxiserfahrung in IT & Security sammeln willst statt nur eines Praktikumstitels, freuen wir uns darauf, Dich kennenzulernen.

Deine Aufgaben

IT-Helpdesk & Technischer Support: Du unterstützt den Vivira IT-Helpdesk und leistest remote sowie vor Ort First-Level-Support bei Software, Tools und allgemeinem Troubleshooting.

Infrastruktur vor Ort: Manche Aufgaben lassen sich remote erledigen, regelmäßig bist Du aber in unserem Office im Mindspace Stadtmitte, um bei IT-Hardware und Security-Infrastruktur tatkräftig anzupacken.

On- & Offboarding: Du unterstützt das IT-On- und Offboarding, von der physischen Einrichtung des Offices über die Vorbereitung der Hardware für neue Kolleginnen und Kollegen bis zur Rücknahme bei ausscheidenden.

SaaS-Administration: Du hilfst bei der Verwaltung verschiedener SaaS-Anwendungen, Benutzerkonten und Zugriffsrechte.

Hardware-Wartung: Du kümmerst Dich mit um Reparaturen und Austausch von Geräten, damit unser Team immer gut ausgestattet ist.

Netzwerk-Infrastruktur: Du unterstützt das Monitoring unserer Netzwerk-Infrastruktur, inklusive Firewalls, Routern und VPN-Lösungen.

Dokumentation: Du hilfst dabei, Systemkonfigurationen, Richtlinien und Prozesse aktuell zu halten.

IT-Security: Du unterstützt Security-Initiativen wie Access Management, Endpoint Security, MFA und Device Compliance.

Das lernst Du bei uns

Praxiserfahrung, über die die meisten Studierenden nur in Vorlesungen lesen:

Moderne Apple-/macOS-Administration & Endpoint Management (MDM)

Cloudbasierte IT-Infrastruktur und SaaS-Administration

Identity & Access Management (IAM) und Grundlagen der IT-Security

If you’re studying Computer Science (or a related field) and want real hands-on experience in IT & SecuritySecurity rather than just an internship title, we’d love to meet you., You’re currently enrolled in Computer Science, Business Informatics or another technical degree program at a university in Berlin or nearby.

You can regularly work from our office in Mindspace Stadtmitte, right in the center of Berlin

You have a solid understanding of macOS and enjoy solving technical problems.

You’re interested in IT administration, infrastructure and information security.

You enjoy helping people and communicate in a friendly, service-oriented way.

You work in a structured, reliable and proactive manner.

You’re fluent in English and have at least B1-level German, since you’ll regularly support colleagues on-site.

Previous experience through personal projects, internships or student jobs (Werkstudent, HiWi, IT support) is a plus, but not required.

Pay: €16-20 per hour, depending on your experience, for a 20-hour working student position that fits around your studies.

Flexibility: Working hours that adjust to your lecture schedule and exam periods.

Workplace: Work from home or from our Berlin HQ in a central location (Mindspace Stadtmitte), with high-quality Apple hardware.

Recharge: Paid vacation days for real breaks and new energy.

Health: Mobility and back power directly from us, with digital support you can use yourself.

Corporate benefits: Exclusive deals for shopping, tech and more.

Referral bonus: Sharing your network pays off. Every successful referral is rewarded.

Highlights: Several company and team events per year for exchange, fun and a real sense of team.

Real ownership: Responsibility from day one, flat hierarchies and experienced colleagues who take time to mentor you.

A real perspective: High-performing working students are regularly considered for full-time positions after graduation.

Good to Know

How many hours per week? 20 hours during the semester, scheduled flexibly around your studies.

Where is the job located? In Berlin-Mitte at Mindspace Stadtmitte, with a hybrid setup: you’ll work partly on-site, partly remotely.

Do I need to speak German? B1-level German is enough; our working language is English.

Do I need previous work experience? No. Genuine interest in IT administration and security plus solid macOS knowledge is what counts.

Can this lead to a full-time job? Yes. High-performing working students are regularly offered full-time roles after graduation.

About Vivira

ViViRA. Simply move.

Vivira develops digital healthcare with real impact. Our app is Germany’s first permanently listed Digital Health Application (DiGA) for back pain, officially included in the BfArM reimbursement directory. Every doctor in Germany can prescribe Vivira, with costs fully covered by statutory health insurance.

We’re an international, fast-growing team based in Berlin, united by the ambition to make healthcare more accessible, more effective and more human.

At Vivira, you’ll do far more than reset passwords or prepare laptops. As our Working Student in IT & Security, you’ll help ensure that a fast-growing Digital Health company in Berlin runs smoothly every day: from onboarding new colleagues and managing modern SaaS applications to supporting our security infrastructure.

You’ll work side by side with experienced colleagues, gain hands-on experience in a modern, cloud-based environment, and contribute to technology that helps thousands of patients manage back pain through Germany’s first permanently reimbursable Digital Health Application (DiGA).