IT OPERATIONS MANAGER

The IT Operations Manager leads the day-to-day management, service delivery, and continuous improvement of IT Operations, including communications and networking, systems and cloud infrastructure, endpoints, applications, and help desk. The manager establishes team priorities, develops staff, coordinates resources and initiatives, and ensures technology services are reliable, secure, supportable, and resilient., OPERATIONAL LEADERSHIP & SERVICE MANAGEMENT

• Manage daily IT operations and service delivery, establish priorities and accountability, and maintain visibility into active work, risks, blockers, and resource needs.
• Own and continually improve IT service management, including service desk processes, workflows, service levels, reporting, escalation practices, and customer service.
• Balance incidents, requests, maintenance, projects, and lifecycle work, remove barriers to progress, and ensure major or recurring issues receive appropriate follow-through and corrective action.

STRATEGY, PLANNING & TECHNICAL STEWARDSHIP

• Translate departmental priorities into coordinated initiatives with clear scope, ownership, milestones, dependencies, resources, timelines, and operational handoff.
• Develop lifecycle, maintenance, capacity, modernization, and multi-year roadmap plans, and identify future technology, staffing, training, vendor, and budget needs.
• Evaluate significant technical decisions for security, reliability, lifecycle, maintainability, supportability, resilience, capacity, and downstream impacts, using subject-matter experts as appropriate.
• Promote appropriate technical standards and maintain disaster recovery, backup, restoration, and business continuity readiness for systems within IT Operations.

PEOPLE LEADERSHIP & DEVELOPMENT

• Establish clear expectations, priorities, responsibilities, and accountability for employees within IT Operations.
• Coach and develop employees through regular management engagement, feedback, training, appropriate delegation, onboarding, cross-training, and succession planning.
• Address performance, accountability, and interpersonal concerns promptly and constructively while strengthening team capability and maintaining sustainable workloads.

GOVERNANCE, COMMUNICATION & RESOURCE MANAGEMENT

• Ensure inventories, configuration records, diagrams, standards, procedures, and recovery information are maintained, usable, and current, and support audits and assessments as needed.
• Improve monitoring, reporting, centralized management, and operational visibility, and reduce technical and organizational single points of failure.
• Manage and coordinate vendors, contracts, procurement activities, licenses, budget recommendations, and other resources supporting IT Operations.
• Provide senior IT leadership with timely updates regarding significant risks, delays, resource constraints, and business impacts, and provide context and recommendations when escalation is required.
• Coordinate IT-related efforts with other department managers and business stakeholders as appropriate.
• Perform other duties as assigned.

• Demonstrated leadership and operational management skills, including prioritization, delegation, staff development, accountability, and follow-through.
• Working knowledge of enterprise IT operations and IT service management, including networking, systems, cloud services, endpoints, identity and access management, data protection, service desk operations, and continual improvement.
• Strong project, lifecycle, resource, vendor, and budget planning skills with the ability to coordinate complex initiatives and dependencies.
• Sound technical judgment with the ability to evaluate security, reliability, supportability, resilience, and long-term operational impacts.
• Excellent written and verbal communication skills with the ability to work effectively with technical staff, business stakeholders, vendors, and senior leadership.
• Strong analytical, problem-solving, organizational, and decision-making skills with a customer service and continuous-improvement mindset.

EDUCATION/CERTIFICATIONS:

Education:

• Associate’s Degree from an institution accredited by a nationally recognized accrediting agency. Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, Business, Finance, Accounting, Mathematics, or related field from an accredited university, preferred.

Certifications/Licenses:

• Valid Class “C” Texas Driver’s License with acceptable M.V.R.

EXPERIENCE:

Minimum of seven years in the technology field, with a minimum of three years of increasingly responsible experience in an IT management role.

• Competitive salary
• Medical, Dental, Vision, and Life Insurance at no cost to employee
• Texas County & District Retirement system matched 2:1 at retirement
• 12 days of annual leave
• 12 days of sick leave
• Paid Holidays
• 100% company-paid training
• License incentive program
• Educational assistance program
• Safety boot program
• Employee wellness program with gym reimbursement
• Employee recognition events
• Exclusive employee perks & discounts

FLSA STATUS: Exempt

PAY RANGE: $98,024.00 - $163,373.00, May be required to work hours outside the regular schedule, such as nights, weekends, and holidays.