IT Operations Manager

The IT Operations Manager provides strategic and operational leadership for NITOAD’s technology services, infrastructure, cloud platforms, and end-user support functions. The duties of an IT Operations Manager include:

• Lead and supervise technology teams responsible for infrastructure, applications, cloud services, and end-user support.
• Oversee the planning, execution, and delivery of technology projects ensuring successful project outcomes.
• Manage datacenter infrastructure including hybrid cloud environments, Microsoft 365 services, Windows virtualization technologies, and endpoint management platforms.
• Oversee Identity and Access management (IAM), zero trust, and vulnerability management activities.
• Develop Statements of Work (SOWs), Requests for Quotes (RFQs), and technical requirements.
• Manage vendor relationships, software licensing, renewals, and service contracts.
• Evaluate emerging technologies and make strategic recommendations with focus on technology modernization.
• Serve as an escalation point for customer service and operational issues ensuring resolution.

• High school diploma or equivalent.
• 3 years of general experience with automated systems (relevant accredited coursework may substitute for part).
• 5 years of specialized, progressively supervisory experience (education may substitute for part).
• Comprehensive knowledge of computer systems administration principles, practices, methods, and techniques.
• Fosters accountability, innovation, customer service, and continuous improvement.
• Strong interpersonal, written, and verbal communication skills.
• Ability to oversee projects of varying scope and make sound operational and crisis decisions.
• Employment contingent on a satisfactory background check (FBI name & fingerprints).

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance, * Retirement benefits under the Federal Employees Retirement System.
• Optional participation in Federal Employees Health Benefits (FEHB).
• Optional participation in Federal Employees Dental and Vision Insurance Program (FEDVIP).
• Optional participation in Federal Employees’ Group Life Insurance (FEGLI).
• Position is excepted service, without competitive civil service tenure.