IT Training Specialist

LHH Recruitment Solutions is seeking an IT Training Specialist for a contract-to-hire opportunity with a large healthcare organization in Los Angeles. This position will develop and deliver training for newly implemented technology and clinical applications. The ideal candidate has experience conducting both virtual and in-person training in a healthcare environment and is proficient with Cerner’s ambulatory and inpatient applications.

The IT Training Specialist will support new-employee education, application implementations, post-go-live stabilization, system optimization, and remedial training. This person must be an effective presenter who can communicate clearly with clinical end users, business partners, and project stakeholders.

Responsibilities

• Deliver virtual and in-person training for clinical and business applications.
• Conduct classroom, computer-lab, webinar, conference-room, and self-paced training.
• Develop training programs for new applications, systems, and hardware.
• Create participant guides, job aids, quick-reference guides, eLearning content, and short video tutorials.
• Present information using lectures, demonstrations, group discussions, exercises, videos, and other instructional methods.
• Train new employees and provide post-implementation, optimization, stabilization, and remediation training.
• Assess training needs through surveys, interviews, focus groups, and consultation with managers and end users.
• Schedule classes according to instructor, classroom, and equipment availability.
• Monitor training activities and evaluate program effectiveness.
• Review and improve instructional materials prepared by departmental trainers.
• Collaborate with clinical, technical, and business stakeholders to understand application workflows.
• Support small project-management initiatives.
• Assist with the investigation of intermittent technical issues.
• Remain current on relevant technologies, applications, and training practices.

• Bachelor’s degree in information technology, education, healthcare, instructional design, or a related field.
• At least two to three years of virtual and in-person IT training experience within a healthcare setting.
• Demonstrated competency with both ambulatory and inpatient Cerner clinical applications.
• Ability to understand and explain clinical and business application workflows.
• Hands-on experience developing training materials such as participant guides, job aids, quick-reference guides, and video tutorials.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
• Strong presentation, facilitation, written communication, and stakeholder-management skills.
• Ability to work onsite in Los Angeles approximately 70% of the time.
• Ability to attend an onsite final interview.

Preferred Qualifications

• Experience training users on ServiceNow, Kronos, Lawson, or similar enterprise applications.
• Experience writing eLearning scripts and developing self-paced training.
• Experience using SnagIt.
• Experience supporting major implementations, go-lives, stabilization efforts, or optimization projects.
• Experience working in a large, fast-moving project environment.

Additional Information

This position is contract-to-hire. Candidates must be able to satisfy the healthcare organization’s pre-employment and onboarding requirements before starting.

Candidates who list professional certifications or licenses on their résumé must be prepared to provide copies of those credentials as part of the submission process.

Fair Chance Employment

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pay Details: $42.79 to $47.08 per hour

Search managed by: Eben Mahoney

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance