ServiceNow Technical Developer

• Design, configure, develop, and implement solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM).
• Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
• Develop and maintain complex workflows, Flow Designer flows, and automation solutions.
• Create and maintain UI Policies, Client Scripts, Business Rules, and Script Includes.
• Develop and maintain integrations using REST and SOAP APIs, MID Server, Integration Hub, and Orchestration.
• Build secure, scalable, and reliable integrations with external systems such as CRM and ERP platforms.
• Manage ServiceNow instance upgrades, cloning activities, and platform performance optimization.
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
• Ensure solutions follow ServiceNow coding standards, platform best practices, ITIL processes, and security guidelines.
• Collaborate with technical teams, business stakeholders, and other project teams to deliver effective ServiceNow solutions.
• Participate in Agile/Scrum development activities and contribute throughout the solution development lifecycle., * Analyze business and technical requirements and translate them into effective ServiceNow solutions.
• Design and implement scalable ServiceNow configurations and customizations across ITSM and CSM.
• Develop robust scripts and automation using JavaScript, Glide API, Business Rules, Client Scripts, and Script Includes.
• Design and implement complex workflows and Flow Designer automations.
• Develop and troubleshoot integrations using REST, SOAP, MID Server, Integration Hub, and Orchestration.
• Work effectively with external systems and enterprise applications such as CRM and ERP platforms.
• Troubleshoot ServiceNow platform, workflow, scripting, integration, and performance-related issues.
• Configure and maintain CMDB, Discovery, and Asset Management capabilities.
• Apply ServiceNow development standards, ITIL processes, security guidelines, and best practices.
• Manage platform upgrades, cloning activities, and performance optimization.
• Communicate effectively with stakeholders and collaborate across technical and business teams.
• Work independently while contributing effectively within an Agile/Scrum team.
• Identify opportunities for automation, optimization, and continuous improvement of ServiceNow solutions.

What we bring to the table:

• The opportunity to work on enterprise-level ServiceNow ITSM and CSM solutions.
• Exposure to complex ServiceNow development, configuration, workflow automation, and integrations.
• Opportunities to work with Flow Designer, Integration Hub, Orchestration, REST/SOAP APIs, and MID Server.
• Exposure to ServiceNow platform administration, including upgrades, cloning, performance optimization, CMDB, Discovery, and Asset Management.
• An Agile/Scrum working environment focused on collaboration, technical excellence, and continuous improvement.
• Opportunities to apply and strengthen ServiceNow development best practices, ITIL processes, automation, and integration capabilities.

• 6-8 years of overall professional experience in ServiceNow development.
• Strong hands-on experience in ServiceNow ITSM and CSM implementation.
• Strong knowledge of ServiceNow development, configuration, and scripting.
• Proficiency in JavaScript and Glide API.
• Experience with HTML, CSS, Jelly, and AngularJS.
• Hands-on experience with Flow Designer, Integration Hub, and Orchestration.
• Strong experience developing and maintaining Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience developing integrations using REST and SOAP APIs.
• Experience working with MID Server and external system integrations.
• Knowledge of CMDB, Discovery, and Asset Management.
• Understanding of ITIL processes, ServiceNow best practices, coding standards, and security guidelines.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• ServiceNow Certified Implementation Specialist - ITSM and CSM certifications are preferred.
• Certified Application Developer (CAD) certification is an advantage.
• Strong communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.