Production Support Engineer

Job Description: Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second- and third-line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading-hour coverage with regular UK hours. Responsibilities:

• Provide 2nd and 3rd line technical support for Lucera’s core financial products during US trading hours.
• Assist with client onboarding, configuration, and issue resolution.
• Monitor, diagnose, and resolve incidents in Unix/Linux environments.
• Collaborate with global support teams to ensure seamless hand-offs and knowledge sharing.
• Document troubleshooting steps, solutions, and process improvements in the knowledge base.
• Participate in on-call rotation and adhere to defined service level agreements.
• Identify and automate repetitive tasks using scripting languages.
• Support deployment and release activities for new software versions.
• Stay current with market data, order entry concepts, and relevant financial regulations.
• Escalate complex problems to product engineering while providing detailed diagnostics.

• 2+ years experience in technical support within financial services.
• Strong proficiency with Unix/Linux operating systems.
• Demonstrated ability in second- and third-line support and client onboarding.
• Excellent written and verbal communication skills.
• Solid analytical and logical problem-solving abilities.
• Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
• Experience working in a global support rotation and adhering to US-hour schedules.
• Knowledge of networking concepts and deployment management is a plus.
• Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
• Understanding of FX, FI, or crypto markets is advantageous.