Computer Support Specialist

Marlowhire Talent Inc

Glasgow, UK

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Compensation

£44,000.0 - £54,000.0

Working hours

Regular working hours

Job source

www.careerjet.co.uk

Tech stack

Software Deployment Software Engineering Software Troubleshooting Computer Equipment Information Technology

Job description

We are hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You’ll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need. Responsibilities

Provide technical support for computer hardware and software issues
Set up and configure new computer equipment
Troubleshoot connectivity and performance problems
Assist with software installations and updates
Maintain accurate records of support tickets and resolutions
Support basic network troubleshooting
Escalate unresolved issues to senior technical staff
Provide basic user training on systems and software

Requirements

Associate’s degree in IT or related field, or equivalent experience/certification
0-2 years of experience in computer or technical support
Working knowledge of common operating systems and software
Strong troubleshooting and customer service skills
Relevant certifications (CompTIA A+) a plus
Ability to explain technical concepts clearly to non-technical users

Benefits & conditions

Company Pension: Workplace pension scheme with 5% employer matching contributions.
Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.
Private Medical Insurance: Comprehensive private healthcare coverage from day one.
Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.