IT Systems Analyst

• Administers and supports Microsoft Dynamics 365 Customer Eng agement and related customer-facing app lic ations. \n

• Configures and maintains forms, views, tables, dashboards, workflows, business rules, and security roles. \n

• Troubleshoots app lic ation, integration, and data issues and coordinates resolution with internal teams and vendors. \n

• Partners with IT, Marketing, and Retail to gather requirements and translate business needs into system solutions. \n

• Supports Dataverse, Power Platform, Azure, SharePoint, and other approved Microsoft integrations, as app lic able. \n

• Monitors data quality and performs validation, cleanup, dedup lic ation, and integrity checks. \n

• Supports testing, release validation, documentation, reporting, and end-user training. \n

• Coordinates user access, environment governance, and support procedures in alignment with IT standards. \n

• Compiles analysis and reporting for software initiatives and projects. \n

• Models Goodwill Core Values - Trust, Collaboration, Eng agement, Ownership, and Innovation. \n

• Performs other related duties, as assigned. \n

• Bachelor’s degree in Information Technology , Information Systems, Business, or equivalent experience. \n

• 1 -5 years’ experience working as an IT Analyst, Systems Analyst, or related role. \n

• 2-3 years’ hands-on experience supporting Microsoft Dynamics 365 CRM, Customer Eng agement, or a comparable platform. \n

• Experience with system configuration, troubleshooting, business requirements, and user support. \n

• Experience with Dataverse, Power Platform, Azure integrations, reporting, testing, and data management. \n

• Experience working with cross-functional teams and third-party vendors. \n

• Ability to collaborate and work effectively in partnership with others. \n

• Strong customer service orientation. \n

• Ability to multitask and work in a fast-paced environment. \n

• Ability to handle confidential and sen s itive information with integrity. \n

• Ability to speak and read Eng li sh proficiently. \n

• Valid drivers’ lic en se and clean MVR . \n

• Ability to pass a backg round check and dru g screen, where app lic able for position. \n

• Ability to obtain or currently retains a Fin g er p rint Clearance Card. \n

n \n \nYou will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:\n \n \n \n

• 5 Medical Plans \n

• Employer Funded Health Reimbursement Account (HRA) \n

• 3 Dental Plans \n

• Vision Plan \n

• 401K \n

• Employer Paid Life Insurance \n

• Employee Assistance Program (EAP) \n

• Paid Time Off; Sick and Vacation \n

• Paid Holidays \n

• These are just a few highlights of our key benefit offerings! \n

\n \n \nBecome a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.\n \n