IT Systems & Network Administrator

Job DescriptionIT Systems & Network Administrator:As the IT Systems & Network Administrator, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, hardware and Network. This includes supporting hardware, server backups, and server security., * Maintain and support the integrity of the operating system environment and various computer systems.

• Implements and maintains firewall policies, VPN configurations, and network access controls while continuously monitoring traffic to detect and mitigate security threats.
• Administer, install, and troubleshoot a variety of operating systems.
• Performs systems maintenance tasks, such as system back-up, recovery, and file maintenance.
• Schedule, install, and test system software upgrades.
• Configure software and resolves technical problems.
• Monitor and maintain software licensing and maintenance agreements.
• Comply with company policies and procedures.
• All other duties as assigned by the manager.

• Computer degree with three or more years of experience providing Level 1 or above help desk support in IT operations.
• Oral and written communication, professional, and interpersonal skills.
• Assist customers in person, on phone, and live chat, email, social media, and web form submissions.
• Analytical and problem-solving abilities.
• Prioritize and execute tasks in a high-pressure environment.
• Customer service orientation.
• Patience for dealing with difficult customer service situations.
• Work in a 24/7 environment.
• Utilize various software applications including Microsoft Office Suite.
• Server and computer hardware and software and associated network equipment operations.
• Windows operating systems platform, Windows server and client operating systems.
• Sophos anti-virus software.
• Active Directory and Office 365 experience.
• Intrusion detection and prevention software.
• Server monitoring/performance tools.
• Attention to detail and follow-through is essential.
• An ambassador of our Core Value: Teamwork, Honesty, Commitment, Passion and Positive Attitude.

Physical Requirements:

• Moving around to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, standing, or sitting for prolonged periods.
• Adjusting or moving objects up to 40 pounds in all directions.
• Repeating motions that may include the wrists, hands and/or fingers.

About Shop LC:We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV (Cable, satellite, Telco’s and OTA’s), our website, OTT, marketplaces, and social media. We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL)- a publicly listed company in India. The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). VGL Group is a vertical business, having its own manufacturing and sourcing units in India, China, Indonesia, and Thailand. We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, the UK, and the Germany for each item sold through all its platforms. Your Purchase Feeds… has current run rate of over 54,000 meals per school day and has provided over 50 million meals to kids in need in US, UK and India until now. Our mission statement embraces the ambitious goal of distributing one million meals each school day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children. We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2030. Our factories in India fully functions on solar power and has Platinum level LEEDS certified factory. Our US buildings are Gold level LEEDS certified.