Management Analyst - CSS / HISS / CoC

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.

Position Specific Information

This position serves as the community staff lead for the Charlotte-Mecklenburg Continuum of Care (CoC). It is the key liaison between the community and the U.S. Department of Housing & Urban Development (HUD).

This position is responsible for coordination of program activities outlined in the HUD CoC Program Interim Rule: the HUD CoC Notice of Funding Opportunity (NOFO) application process, leading the annual Point In Time (PIT) count and NCDHHS Emergency Solutions grant application process.

This position oversees CoC governance updating documents such as CoC governing charter and written standards.

This position is responsible for developing and maintaining community partnerships, providing technical assistance to and monitoring of partner agencies, facilitating community meetings and coordinating communication to stakeholders.

The position works independently and is responsible for managing projects and advising management on results., Conduct research and analysis and advise management of results Recommend necessary adjustments to contracts such as scope of work and funding allocations Work under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives Respond to requests from State, County, local municipality government, external partners or community stakeholders Manage various projects aligned with Strategic Business Plan goals Gather and organize information about the problem to be solved or the procedure to be improved Interview personnel and conduct on-site observations to determine the methods, equipment, and personnel that will be needed Analyze financial and other data, including, but not limited to, revenue, expenditure, and employment reports Develop solutions or alternative practices Recommend new systems, procedures, or organizational changes Make recommendations to management through presentations or written reports Confer with managers to ensure that the changes are successfully implemented and creating positive results

Do you have a valid Driver’s License license?, Do you have experience in Research?, Do you have a Bachelor’s degree?, Experience: Minimum of two years’ experience in a related field.

Education: Bachelor’s degree in Business Administration, Public Administration, Data Analytics, or a related field, including but not limited to Social Work, Human Services, Psychology, etc.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications: May require a valid North Carolina or South Carolina Driver’s License May require County Driving Privileges

Preferred Qualifications

Master’s degree in Social Work, Human Services, Public Administration, or a related field.

Excellent written and oral communication skills.

Facilitation skills.

Strong attention to detail, quality, and accuracy.

Fluency in MS Word and Forms, Homeless Management Information Systems (HMIS), HUD systems (e-snaps, Sage), Qualtrics, WordPress, and Aquia.

Highly organized and capable of managing complex tasks simultaneously.

Able to establish and maintain positive and effective relationships with customers.

Able to work under minimal supervision.

Knowledge, Skills and Abilities

Knowledge of Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems

Skills Data management and data visualization Understanding written sentences and paragraphs in work related documents Talking to others to convey information effectively Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Abilities Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction. Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Computer Skills Advanced proficiency in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Salary Range: $63,080.00 to $78,850.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all., Position located onsite at 3205 Freedom Drive, Charlotte, NC 28208.Standard work schedule is Monday - Friday, 8:00 am to 5:00 pm.