IT Support Professional

We are seeking a customer-focused IT Support Professional to provide hands-on technical support in a modern, walk-up IT support environment. This role is ideal for someone who enjoys helping others, solving technology issues, and delivering an exceptional support experience.

The successful candidate will work directly with employees to troubleshoot common hardware and software issues, support device deployments, manage inventory, and ensure users receive timely and effective assistance. This is an excellent opportunity for an early-career IT professional looking to grow their technical skills while working in a fast-paced, team-oriented environment., * Provide walk-up technical support for laptops, peripherals, and workplace technology.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Windows 11 environments and Dell laptop devices.
• Assist users with account access, password resets, permissions, and general IT support requests.
• Configure, deploy, and distribute technology equipment, including laptops, monitors, and accessories.
• Maintain accurate inventory records and help organize equipment and stock levels.
• Monitor and follow up on open support incidents to ensure timely resolution and a positive user experience.
• Participate in team-led demonstrations, technology awareness sessions, and user education initiatives.
• Document support activities and follow established support processes.
• Deliver professional, courteous, and empathetic customer service during every interaction.
• Collaborate with team members to improve support processes and enhance the employee technology experience.

• 1-3 years of experience in IT support, help desk, desktop support, or a related technical support role.
• Basic knowledge of Windows 11 administration and troubleshooting.
• Experience supporting laptop hardware, peripherals, and common workplace applications.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to provide outstanding customer service while supporting users with varying levels of technical knowledge.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting Dell laptops and related hardware.
• Familiarity with inventory management and asset tracking processes.
• Experience working in an in-person support center, help desk, or technology service environment.
• Knowledge of user account management, access support, and basic networking concepts.