IT Manager

Our vCIO will provide the strategic technical alignment and vision for Centre Technologies clients and assist them with escalated questions or concerns. You will own the relationship between Centre Technologies and the clients to be a subject matter expert with our client’s business. You will prove Centre Technologies’ value through long-lasting relationships and drive customer retention. Customer Success is essential to the success of the business and will help achieve that by helping client’s obtain their business goals.

Primary duties of this role involve conducting client meetings, initiating client communications, and working with our service team to coordinate support efforts. This is a fast-paced, multifaceted position that requires you to learn about our client’s business, understand how they leverage IT as a competitive advantage, provide guidance on reducing their IT Risks, and help provide strategic IT planning and budgeting.

Our ideal candidate has impeccable attention to detail as well as strong communication and execution skills. We’re looking for someone who is meticulous, thorough, and efficient. Multi-tasking and organizational skills are a MUST.

Key Responsibilities

• Schedule and deliver Quarterly Technology Business Review (TBR) meetings with clients.
• Create reports and agendas
• Make appropriate recommendations for new technology solutions during TBRs and as-needed
• Client account management
• Research and scan IT solutions or frameworks for specific industry segments
• Work with the Solutions Architects and Service Delivery teams team to identify and develop solutions/resources to solve client problems
• Create and update partner technology roadmaps and budgets, and work with the Operations team to understand and recommend changes
• Work with clients to understand their business needs and challenges and develop technical or process-based solutions
• Conduct monthly phone check-in calls to clients
• Constantly review the health and wellness of client technology
• Monitor service activities and make recommendations when appropriate
• Make recommendations to customers about future technology improvements.
• Work with sales team to develop proposals for customers.
• Review client agreement performance and recommend service agreement renewal terms

• Bachelor’s degree required.
• A solid understanding of IT Systems and Infrastructure
• Proven experience working with Executive-level clients
• A solid understanding of business operations and budgeting
• Experience in designing or scoping projects
• Outstanding communication and presentation skills
• Customer Service-oriented mindset with a passion for serving others

Perks

• Full benefits package (medical, dental, vision)
• 401K Match
• Hybrid office options
• 15 days PTO per year, * This position is located in Dallas, TX and/or Austin, TX with occasional travel to client offices throughout Texas
• Hours are typically Mon - Fri, 8:00 AM - 5:00 PM
• May occasionally be required to work after business hours to include holidays, nights, and weekends

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