District Technology Support Specialist

Building Level Management Each District Technology Support Specialist will be assigned to a district school to support along with other district-level duties.

• Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.

• Document all troubleshooting steps and resolutions for future reference using Knowledge Base

Solutions.

• Provide technology support for staff and students.

• Provide training to end users as related to technology.

• Restore and migrate user data.

• Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and

printers as assigned.

• Maintain an inventory of technology equipment assigned to the designated building.

• Maintain mobile device management for the designated building.

• Maintain users in Microsoft 365.

• Maintain users and devices in Google Workspace.

• Provide support for all district testing, including but not limited to IAR, MAP, ACCESS, and other assessments.

• Provide, maintain, and troubleshoot network connectivity.

• Maintain building specific email lists

• Oversee the management of building specific equipment, including:

o Repair and maintenance

o Distribution and removal

• Monitor technology operations and report areas of need and concern

• Provide support for audiovisual equipment, including projectors, document cameras, and sound

systems.

• Assist the Network Specialist with the District LAN and WAN.

• Maintain ongoing organization and cleanliness in assigned computer areas.

• Work extended and flexible hours as needed.

• Other duties as assigned.

District Level Management Each District Technology Support Specialist will be assigned one or more of the following district-level duties.

• Manage the build and deployment of computer images (Windows and/or Mac).

• Manage the build and deployment of mobile device profiles (iOS and/or ChromeOS).

• Manage District Print Management Program.

• Manage District filter access.

• Manage District copier Fleet.

• System administrator responsibilities for Microsoft 365.

• System administrator responsibilities for Google Workspace.

• System administrator responsibilities for the Comcast VoiceEdge phone system.

• Provide technology support for the administration center.

• Provide technology support for office staff.

• Provide Assistive Technology support.

• Provide administrative application support.

• Provide Educational application support.

• Provide support to assist other departments, including curriculum, student services, business, buildings and grounds, and

communications.

*Monitor, order, and replace of consumable supplies.

*Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to

perform each essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals, * Bachelor’s Degree or two years related work experience.

• Experience training and assisting adults with the use of technology preferred.

• Experience with and ability to demonstrate an understanding of technology applications within an educational environment

preferred.

MANAGEMENT SKILLS

• Experience managing multiple projects.

• Proven ability to prioritize work using establishedcriteria.

TECHNOLOGY SKILLS

• Thorough understanding of Microsoft Windows, MacOS, iOS, and ChromeOS operating systems required.

• Ability to learn, demonstrate proficiency in, and instruct others in computer.

• Previous experience with web-based applications preferred.

• Proficiency with equipment maintenance and repair preferred.

• Proficiency with software applications, including but not limited to Microsoft 365, Google Workspace, and Apple software

applications.

• General understanding of mobile device management systems.

• CompTIA Network+ certification or comparable experience preferred.

ENGLISH LANGUAGE SKILLS:

• Excellent communication skills required.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental

regulations.

• Ability to write reports, correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from teachers, administrators, School Board members,

students and the public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals in all units of measure.

• Ability to calculate rates, ratios, and percentages and to draw and interpret bar graphs.

OTHER SKILLS:

• Maintain confidentiality.

• Ability to prioritize and schedule work effectively.

• Ability to meet schedules and timelines.

• Ability to establish and maintain effective working relationships.

• Ability to travel between district buildings as required.

• Maintain regular attendance and punctuality.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.

• The employee frequently is required to sit and talk or hear.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works in inside environmental conditions.

• The employee frequently works with a video display terminal for prolonged periods.

• The noise level in the work environment is usually moderate.

Salary: $24.50/hour

Benefits: Please refer to the Collective Bargaining Agreement and Benefits attachments.

Start Date: To Be Determined