Senior IT Specialist

Polymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You’ll own the helpdesk function end-to-end - from intake to resolution - while serving as the go-to technical resource for the entire office, including executives and senior leadership., * Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets

• Provide white-glove, concierge-level support to executives and senior leadership
• Troubleshoot and resolve hardware, software, and network-layer issues - LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures
• Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)
• Support onboarding and offboarding workflows including device imaging and account setup
• Maintain and improve internal IT documentation, runbooks, and knowledge base articles
• Manage hardware and software inventory; coordinate procurement and vendor relationships
• Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects

Do you have experience in macOS?, * 5+ years of experience in IT support, helpdesk, or systems administration

• Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)
• Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN
• Proficiency supporting both macOS and Windows environments
• Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling
• Ability to work independently, self-manage priorities, and take initiative without waiting to be directed
• Exceptional interpersonal and communication skills - you treat every interaction as a high-value customer experience
• (Plus) Experience supporting trading, fintech, or high-availability business environments
• (Plus) Familiarity with scripting for automation (Bash, PowerShell, Python)
• (Plus) Prior experience as a lead support resource in a lean team

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Unlimited paid time off, * Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories

Compensation Range: $120K - $180K

Polymarket is the world’s largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.

We’re growing fast - both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.