Systems Administrator

We are seeking a Tier 1 Help Desk Technician to join our Service & Support team. This role provides frontline technical support for end users, including Microsoft 365, Windows devices, printers, user accounts, connectivity issues, onboarding/offboarding, and general troubleshooting.

The ideal candidate is customer-focused, organized, eager to learn, and able to follow documented processes while escalating issues appropriately., * Provide Tier 1 support for Microsoft 365, Windows PCs, printers, browsers, and common business applications

• Troubleshoot password, MFA, account access, email, and user configuration issues
• Setup and support desktops, laptops, peripherals, and new user onboarding
• Assist with software installs, updates, patches, and workstation troubleshooting
• Troubleshoot basic networking and VPN connectivity issues
• Document ticket updates, time entries, and troubleshooting steps accurately
• Respond to alerts and service requests using approved tools and procedures
• Escalate issues outside Tier 1 scope with clear documentation
• Participate in rotating after-hours on-call support
• Utilize tools such as ChatGPT, Copilot, and other approved AI platforms for troubleshooting and documentation

Do you have experience in Windows?, * 1+ years of IT support, help desk, or customer service experience preferred

• MSP experience is a plus
• Basic knowledge of:
• Windows and Microsoft 365
• TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
• Printers, hardware, and workstation setup
• Active Directory and user account management
• Strong communication and customer service skills
• Comfortable using PSA/RMM tools and remote support platforms
• Ability to prioritize tasks and follow documented processes

Preferred Certifications

• CompTIA A+ or Network+
• Microsoft Fundamentals certifications

Pulled from the full job description

• Paid training
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive pay based on experience
• Medical, dental, and vision insurance
• Life insurance
• IRA matching
• Paid time off and holidays
• Paid training and career growth opportunities
• Positive team culture in a growing company

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance