SAP IS-U CR&B Lead

Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.

Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.

Respond promptly to incidents so they don’t impact the S/4HANA project’s progress.

Collaborate with team members to ensure smooth handoff and clear communication.

Help our team maintain greater availability and focus on the S/4HANA project.

Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.

Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher

Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher

Must have IS-U CR&B expertise, including experience in one, or more, of the following areas:

Customer service

Device management, including experience with smart meters and/or the Itron Networks UIQ stack

Rates and pricing

Billing and invoicing

Bill print

Workflows

Fl-CA

Must have experience working with master data components and the business partner lifecycle

Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems

Must have experience using defect tracking applications like ServiceNow or JIRA

Must have experience in participating in business requirement reviews and blueprint sessions

Must have experience translating business requirements into detailed specifications

Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments

Must have experience creating process flow diagrams based on business requirements

Must have experience debugging custom code and working independently to support a project team

Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.