SAP IS-U/FICA Expert Resource

The city has a requirement for an SAP IS-U/FICA resource that can provide functional and technical support for the City’s SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers., New Services and Customer Support

• Support business processes for new service setup, service notifications, and sales order creation.

• Prepare customer estimates, invoices, and credit memos within SAP.

• Configure and maintain variant materials and related service workflows.

• Coordinate with customer service staff to ensure timely and accurate service activation and billing.

IS-U FICA (Contract Accounts Receivable and Payable)

• Manage payment processing activities, including payment lots, payment runs, and bank reconciliations.

• Administer refunds, returned payments, and clarification cases.

• Oversee dunning and collections processes in compliance with financial policies.

• Maintain security deposit records and clearing control functionality.

• Reconcile FICA and General Ledger balances, identifying and resolving discrepancies.

IS-U Billing and Invoicing

• Support collective account billing and invoicing activities.

• Perform leak adjustment processing and unbilled revenue reporting.

• Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction.

Device Management & Enterprise Asset Management (EAM)

• Manage technical master data related to meters and devices.

• Generate and analyze CWA (Consumption Within Active Year) reports.

• Perform notification and work order analysis for new service installations.

Workflow and Reporting

• Support and optimize SAP workflows for refund processing and move-in/move-out activities.

• Develop and maintain reports for operational and performance monitoring.

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.

• At least 10 years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment.

• Experience with SAP payment processing, dunning, and reconciliation functions.

• Strong analytical, troubleshooting, and documentation skills.

• Experience with SAP S/4HANA Utilities or SAP Cloud solutions.

• Knowledge of public-sector utility billing operations and customer financial processes.

• Familiarity with business process design and system configuration best practices.