Product Support Engineer

The Product Support Engineer serves as a technical subject matter expert for LPG and NH valve products, supporting customers, distributors, sales teams, and internal operations. This role bridges engineering, manufacturing, quality, and commercial teams to ensure product performance, compliance, and customer satisfaction.

What You’ll Do

• Develop and execute engineering change orders within PLM database.
• Investigate product performance issues, conduct root cause analysis, and develop corrective actions.
• Support New Product Development (NDP) & New Product Introduction (NPI) efforts including validation testing and technical training.
• Execute product improvements and design changes based on voice of customer.
• Participate in Continuous Improvement activities through Gemba walks, root cause analysis, and other cost saving initiatives.
• Contribute to cost reduction and VAVE initiatives.
• Support on-site troubleshooting as required.
• Serve on a team of product experts for pressure relief valves, internal valves, excess flow valves, and related LPG/NH components.
• Assist with custom configurations and application-specific solutions.
• Support development and maintenance of technical documentation including product manuals, installation guides, and technical bulletins.
• Maintain item database in ERP for production support.
• Ensure products meet applicable standards and certifications (e.g., ASME, UL, DOT, NFPA, ANSI as applicable).
• Support audits and certification activities as needed.
• Monitor industry trends and evolving regulations impacting LPG and NH equipment.
• Contribute to knowledge base development and internal technical training resources.

• Bachelor’s degree in mechanical engineering.
• 0-4 years of experience in regulated manufacturing field.
• Engineering internship a plus.
• Understanding of mechanical systems, sealing technologies, and pressure vessel/valve design fundamentals.
• Experience conducting root cause analysis (8D, 5-Why, Fishbone, etc.).
• Experience with 3D CAD, preferred experience with AutoCAD Inventor.
• Ability to interpret engineering drawings, specifications, and industry standards.
• Strong written and verbal communication skills.
• Ability to travel as needed for customer or field support.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

OPW Propane Energy Solutions (PES) is your premier choice for alternative fuel solutions. With over a century of expertise in manufacturing top-of-the-line gas flow and control products, PES stands at the forefront of innovation in the industry. Our proven technology in LPG and NH3 products allows us to craft solutions compatible with emerging alternatives like Bio LPG formulations and ammonia. Whether it’s storage, transportation, or setting up filling stations, PES’s commitment to quality, performance, and cost-effectiveness is unparalleled. We pride ourselves on delivering tested and reliable solutions backed by unrivaled technical and sales support. From our roots in the U.S.A. to our global reach with regional customization, PES is poised to meet the challenges and seize the opportunities of this new era of energy. For more information on OPW’s Propane Energy Solutions, please visit our website: OPW Propane Energy Solutions.

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available atdovercorporation.com