Support Engineer II-Ext - AMZ23658.6

1. Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues.

2. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community.

3. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues.

4. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL.

5. Execute migrations of existing on-premise environments to AWS Cloud, grow clients’ existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance.

6. Analyze product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements.

7. Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement.

8. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience.

9. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. (40 hours / week, 8:00am-5:00pm, Salary Range $113776 - $160000) Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000, The Lead Software Engineer is a hands-on technical leader responsible for driving the full-stack design, development, and delivery of software solutions across one or more small, h…

• 6 hours ago, The Lead Software Engineer is a hands-on technical leader responsible for driving the full-stack design, development, and delivery of software solutions across one or more small, h…
• 6 hours ago +

Master’s degree or foreign equivalent in Networking, Information Technology, Computer Science, Engineering or a related field and 1 year of experience in the job offered or a related occupation. In alternative, Bachelor’s or foreign equivalent in Networking, Information Technology, Computer Science, Engineering or a related field degree and three years of experience in the job offered or a related occupation. Experience must include one year of experience in each of the following:

1. Configuring, managing, and troubleshooting largescale systems, including cloud virtualization, distributed networks, and co-location;

2. Providing Linux or Windows Operating System support;

3. Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. #0000

Cargill

• Atlanta, GA
• $144,000-210,000 per year Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family comp…