Technical Support Engineer

This role focuses on maintaining platform stability, supporting users, and contributing to effective issue resolution through collaboration and clear communication.

What You’ll Do

• Investigate, troubleshoot, and support resolution of technical issues
• Communicate clearly with users and stakeholders to guide issue resolution
• Provide timely and professional support to help maintain a positive user experience
• Contribute to documentation and continuous improvement of support processes and knowledge bases
• Collaborate with engineering and product teams to address more complex issues
• Support ongoing communication with internal or external stakeholders as needed
• Participate in an on-call rotation to support service continuity

• Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
• Additional education or certifications are beneficial but not required

Technical Skills

• Familiarity with Linux and/or Windows system administration
• Experience working with databases (e.g., SQL, PostgreSQL)
• Exposure to APIs (e.g., REST) and troubleshooting integrations
• Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
• Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
• Experience with version control systems (e.g., Git)
• Exposure to cloud environments (e.g., AWS) is beneficial, * Clear communication and ability to explain technical topics to different audiences
• Problem-solving skills and attention to detail
• Ability to manage tasks and priorities in a structured way
• Experience working independently and collaboratively within a team
• Adaptability and willingness to learn in a dynamic environment