Director of IT Operations

Reporting to theVice President of IT, theDirector of IT Operationswilllead the IT operations functioninclusiveof networking, telecommunications,helpdesk support,systems administration, asset management, etc. This is a hands-on position actively performing these duties with theirdirect reports, in addition to direct oversight of vendors providing complimentary services. This position will be expected toplan,organize, lead, and complete projects that involve IT operations functions.This position will work with community staff, vendors, and other team members toaccomplishthis work. The position is expected to bring a proactive approach and incredible customer service skills in serving our team members. What You’ll Do

• Team Leadership & Service Operations: Supervise, hire, and mentor a 3-person IT Operations team in a hands-on “player-coach” capacity, overseeing internal helpdesk support, enterprise application access (Active Directory, M365), and vendor/partner performance to meet established KPIs and SLAs.

• Hardware & Desktop Management: Maintain, troubleshoot, and support the end-user hardware ecosystem (PCs, laptops, tablets, mobile devices, and printers), enforcing automated endpoint OS patching and software deployment routines.

• Server & Cloud Infrastructure: Architect, configure, and maintain enterprise server environments and cloud systems (Microsoft Azure), executing routine server patching, firmware updates, backups, and disaster recovery procedures to ensure high availability.

• Network Administration & Security: Configure, document, and manage switches, routers, firewalls, and Wi-Fi infrastructure according to corporate standards, maintaining security posture through regular device firmware updates and threat monitoring.

• Telecommunications & Communications: Direct and optimize corporate telecom systems, including VoIP/cloud phone platforms, mobile fleet management, and ISP service delivery to support seamless office and remote communications.

• IT Asset Management & Compliance: Financially manage the full lifecycle of hardware inventory, software licensing, hardware refresh cycles, and software renewals while maintaining compliance standards.

• Security Governance & Threat Response: Implement and enforce organizational security controls, identity management, and access protocols while actively responding to security alerts in coordination with external partners.

• Project Leadership: Lead end-to-end technology projects from business case to operational handoff, actively driving system automations and integrations to reduce manual overhead and scale cost-effectively. Create and maintain roadmaps for this groups’ project work to align strategies and resources.

• Continuous Innovation: Identify and implement administration automations and application integrations to reduce manual overhead, lower operating costs, and enable scalable business growth.

• Leadership & Communication: High degree of emotional intelligence & ability to facilitate, negotiate, influence, and build consensus in crucial conversations. Provide clear written and verbal explanations on complex technical issues to non-technical audiences.

• Problem Solving: Advanced analytical and forward-thinking skills to define, analyze, and solve complex operational challenges.

• Execution Excellence: Demonstrated strengths in organizational skills, attention-to-detail, follow-through, and accuracy.

• Drive & Adaptability: Demonstrated ability to complete tasks for multiple projects, deadlines, and priorities in a dynamic work environment. Must be self-directed and able to work independently with a high degree of urgency and initiative.

• Customer-Centric Focus: Proven track record of balancing high departmental efficiency with an uncompromising commitment to service excellence. Proactively communicates and responds with urgency to meet the evolving needs of both employees and the broader organization.

• Learning Agility: Ability and desire to learn, configure, and train on new software/hardware/systems at a fast pace; ability to become a recognized expert on those systems. What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs