Technical Support Specialist

As a Technical Support Specialist, you will provide support to our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no in-house IT expertise. We are not just looking for the best technical skills; we are also looking for folks who interact well with customers - whether they are the business owner, front desk staff, or mechanic. We are a growth-focused employer dedicated to further developing these skills in our employees., * Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.

• Use your sleuthing skills to troubleshoot a possible wiring issue.

• Diagnose and fix computers that just won’t boot.

• Team up with peers to increase overall knowledge of different aspects of products.

• Provide remote installation support for our proprietary software

• Initiate warranty claims.

• Analyze and reconnect the Point-of-Sale terminal that won’t connect to the network.

• Excellent communication (written and oral) skills.

• Excellent documentation and record-keeping skills.

• The desire and ability to learn new technology.

• Willingness to learn installation construction skills.

• Understanding hand tools, meters, and power tools to troubleshoot electrical and mechanical problems.

• Bilingual is a plus., * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move items in excess of 30 pounds., * High School Diploma; or equivalent combination of education and experience.

• Must be at least 18 years of age.

• Previous technical support experience.

• Technical background in electrical and/or mechanical systems.

• Working knowledge of firewalls, routers, and switches.

• End-user support (OS, Hardware, and Printer troubleshooting, etc.).

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.